Vice President,Global Customer Management, North America

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers worldwide.

Location:

USA - Houston, 831
Division:
Group
Job Posting

Title:

Vice President, Global Customer Management, North America - 108869
Time Type:
Full Time
Note: There is flexibility to base this role with an existing approved DSV campus location and/or major market (e.g., Dallas, TX; Seattle, WA).

• Customer relationship management to appropriate stakeholders on the customer side.
• Establish vision, strategy and CL roadmap jointly with GCM Head Europe/APAC, Business Management Head and GAD to deliver net growth for the customer (including strategic account design, driving operational/financial improvement, managing new opportunities).
• Ensure that operations delivers what is expected by the customer.
• Partner with GAD, Vertical Lead, Account executive and account sponsor to ensure alignment with wider company customer strategy.
• Internal point of escalation.
• Secure alignment and agreement with CL P&L owners for all CL products.
• Pro‑actively drive continuous improvement & innovation, sharing best practices & knowledge across all accounts and between teams.
• Ensure compliance with DSV global standards and contribute to continuous improvement of these standards.
• Attract and develop talent within the GCM team and the broader CL community. Build resilient and future‑oriented teams.

• Improve revenue and profitability in collaboration with Country P/L owners.

• Yearly growth of revenue.
• Yearly growth of EBIT (total and %).
• Growth of share of wallets.
• Customer NPS (Customer satisfaction).

• At minimum bachelor’s degree in logistics or a similar field.
• 15+ years of experience in commercial and/or operational roles in the contract logistics industry, including P&L accountability (e.g., up to regional manager, general manager).
• Sufficient expertise within the account industry and a high-level understanding of local market conditions.
• Knowledge of operations, IT, account management (e.g., scope of work, terms and conditions).
• Fluent business English (written and verbal).
• Experience working in a global matrix organization.

• Target‑oriented person with high drive and execution strengths.
• Ability to act with pace in a fast‑moving environment and work under pressure.
• Drive innovation in operations and commercials.
• Analytical and structured thinker capable of managing highly complex processes.
• Pragmatic problem‑solver with a positive can‑do attitude.
• High calibre and team motivator to achieve outstanding performance.
• Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization across geographies.
• Ability to work effectively in a matrix environment, influencing individuals outside of direct management control.
• Strong implementation capabilities to support new business projects, develop standard processes and deploy across complex organizational structures.
• Ability to understand B2B IT systems and WMS to translate business requirements to IT counterparts.
• Interest in technology trends and ability to relate usage to enhance operations.
• Located in North America.
• Willingness to travel frequently.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources  If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

DSV reserves the right to defer or close a vacancy at any time.

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