General Manager

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Job Description

Job Summary

The General Manager (GM) is responsible for providing the overall supervision of a community association. The GM interacts with the internal and external clients including homeowners, vendors, board members and committee members as well as onsite staff, staff at the branch office and the Associa Client Shared Service Center (CSSC).

• Supervise the operation and administration of the Association in accordance with the management agreement and the Association Policies and Procedures.
• Acts as the primary liaison with the Association Board of Directors, and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Review monthly financials and submit summary report to the Board of Directors.
• Provide and/or oversee recommendation to the Association Board of Directors and Committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor delinquency and provide recommendations to the Board of Directors as needed.
• Attend Board meetings per the management agreement
• Prepare Board packages for meetings according to established time frames.
• Ensure the Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association
• Assist the Board of Directors with Architectural Review Process
• Coordinate and/or oversee inspection of building facilities and/or common areas and arrange appropriate follow up actions as required.
• Oversee the Accounts Payable process in accordance with the Associa processes and procedures.
• Oversee the Resale process in accordance with the Associa processes and procedures
• Responsible for vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of maintenance of C3 data base, including updating resident information.
• Assist with implementation of Board policy and directives with the scope of the management agreement. Works with the Board on strategic initiatives, policy governance and association projects.
• Responsible for hiring, training, supervising, performance management and termination of all onsite employees in accordance with company policies.
• Assist the Board with preparation of the annual budget.
• Monitor and manage operational costs.
• Monitor vendors to ensure contractual obligations are provide to the Association.
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors.
• Manage the day to day business affairs of the Association at the direction of the Board.
• Assist the administration of various functions of the community with the projects and approved operating budget.
• The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work of different assignment positions.
• Other duties as assigned.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.