Crew Chief - Property Restoration

Position Summary

The Lead Mitigation Crew Chief oversees and performs water, fire, mold, and other property damage restoration projects. This position leads a field crew in performing mitigation services according to IICRC standards, company policies, and insurance requirements. The Crew Chief ensures that projects are completed safely, efficiently, and to the highest quality standards while maintaining excellent communication with customers, team members, and management.

• Supervise, train, and motivate technicians on-site during mitigation jobs.
• Assign daily tasks, monitor performance, and ensure adherence to safety and quality standards.
• Ensure all crew members follow IICRC standards and company protocols.
• Lead by example in professionalism, work ethic, and customer service.

• Evaluate and scope property damage (water, fire, mold, etc.) and determine appropriate mitigation methods.
• Manage project timelines, documentation, and workflow from start to completion.
• Utilize company software (e.g., Encircle, DASH, Puro Logic, etc.) for job tracking and documentation.
• Coordinate equipment setup, monitoring, and removal, ensuring optimal drying conditions and accurate readings.
• Complete moisture mapping, psychrometric calculations, and drying logs.

• Communicate clearly and professionally with homeowners, property managers, and insurance representatives.
• Explain the mitigation process and set proper expectations with customers.
• Maintain customer satisfaction through transparency, empathy, and professionalism.

• Ensure job sites meet all safety, environmental, and regulatory requirements.
• Maintain vehicles, tools, and equipment in proper working order.
• Adhere to OSHA, EPA, and IICRC safety and quality guidelines.

• High school diploma or equivalent required.
• Minimum 2–3 years of experience in property damage restoration (water/fire/mold).
• Previous leadership or supervisory experience preferred.
• IICRC WRT (Water Restoration Technician) certification required.
• Additional IICRC certifications (ASD, AMRT, FSRT, OCT) preferred.

• Strong leadership and communication skills.
• Ability to read moisture maps, perform psychrometric calculations, and interpret drying data.
• Detail-oriented with strong problem-solving skills.
• Excellent customer service and interpersonal skills.
• Proficient with mobile technology and restoration job management software.
• Ability to lift 50+ pounds and work in physically demanding environments (crawl spaces, attics, etc.).