Service Supervisor

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard.

When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it's like to be a part of the Fairbanks Morse Defense team here:

Job Title:
Service Supervisor, Field

Reports To: Service Center Director
Location: Field / Service Center (as assigned)

About Fairbanks Morse Defense (FMD)

At Fairbanks Morse Defense, our work directly supports the readiness, reliability, and mission success of the United States Navy, U.S. Coast Guard, and allied maritime forces. For more than a century, FMD has delivered highly engineered marine propulsion systems, aftermarket services, and lifecycle support for some of the most critical assets in national defense.

This role is not just about managing field service operations; it is about leading people and coordinating the execution of service work that keeps ships operational, missions on track, and service members safe. If you are motivated by purpose-driven work, technical excellence, and leading high-performing teams in demanding environments, this is an opportunity to make a real impact.

Position Summary

The Service Supervisor, Field, is a key leadership role responsible for overseeing field service technicians (Tech Reps) and ensuring the safe, high-quality, and on-time execution of field service work in support of FMD customers. This position includes planning, coordinating, and overseeing field execution activities from job initiation through completion, while maintaining alignment with customer requirements, internal schedules, and quality standards.

The role balances operational execution, project coordination, people leadership, customer engagement, and continuous improvement. The successful candidate will be highly organized, an effective communicator, and comfortable managing multiple work scopes simultaneously, including scheduling labor, prioritizing resources, supporting estimating efforts, and coordinating with cross-functional stakeholders. This role requires adaptability to changing customer demands and the ability to foster a strong, team-oriented service culture.

Principal Duties and Responsibilities

• Plan, direct, and manage work performed by Tech Reps to optimize labor capacity, meet customer schedules, and deliver high-quality workmanship with exceptional customer satisfaction.
• Coordinate and oversee field execution activities for assigned service jobs and service projects, ensuring work is completed within defined scope, schedule, and labor expectations.
• Partner with Project Managers to plan, execute, and track production and field activities on larger-scale service projects.
• Serve as the primary point of coordination for field execution, aligning manpower, tooling, materials, and logistics with project and service schedules.
• Coordinate closely with the Quality Manager on all quality-related activities, including Process Control Procedures (PCPs) and Test & Inspection (T&I) documentation.
• Review and provide feedback on daily service reports and Condition Found Reports submitted by all Tech Reps.
• Schedule and dispatch Tech Reps while balancing customer demand, employee availability, vacation, and personal time, ensuring visibility of workforce assignments across the service center.
• Review and approve timecards and expense reports for all Tech Reps.
• Monitor job and project progress, identify execution risks or schedule impacts, and communicate status updates to internal stakeholders and…