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Professional Development

Data-Driven Call Center Lead & Coach

Job in Houston, Harris County, Texas, 77246, USA
Listing for: Perdue Brandon Fielder Collins and Mott‚ LLP
Full Time position
Listed on 2026-04-23
Job specializations:
  • Management
    Professional Development
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading law firm in Houston is seeking a motivated Call Center Manager to oversee daily operations and support staff development. This role involves ensuring high-quality performance across the team while analyzing data, coaching staff, and problem-solving. The ideal candidate will have strong leadership and communication skills, alongside proficiency in Microsoft Office Suite and SQL, and at least three years of professional experience.

This position offers opportunities to design training programs and resolve client issues effectively.
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