Senior Change Management Lead

Key Responsibilities

• Develop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvements.
• Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategies.
• Design comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levels.
• Serve as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiatives.
• Develop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groups.
• Lead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leaders.
• Mentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through change.
• Partner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestones.
• Monitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomes.
• Identify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levels.
• Stay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capability.
• Build and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentation.

• Bachelor’s degree in Business Administration, Organizational Psychology, Human Resources, or related field.
• 7–10 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services.
• Proven experience driving successful adoption of complex business systems and processes across large, geographically distributed teams.
• Deep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerations.
• Demonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structures.
• Advanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiences.
• Expert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environments.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platforms.
• Strong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectiveness.
• Proven track record of coaching, developing, and mentoring leaders to drive change within their organizations.
• Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authority.
• Strong problem‑solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutions.

• Strategic Change Leadership
• Stakeholder Management & Influence
• Organizational Psychology & Change Adoption
• Communication & Executive Presence
• Cross‑Functional Collaboration
• Project & Program Management
• Data‑Driven Decision Making
• Coaching & Leadership Development
• CRM & Technology Adoption
• Sales Process & Revenue Enablement
• Resilience & Adaptability
• Business Acumen & Industry…