HOUSTON-DXS - Project Manager

Project Manager

DXS is a subsidiary of HTS and they are the industry experts in everything variable refrigerant flow (VRF), air‑source heat pumps (ASHPs), ventilation, and complementary systems for high efficiency and low carbon buildings. Our teams offer a full array of solutions to design and deliver climate solutions to meet the requirements of your new or existing built environment. We educate ourselves and the industry on the latest technologies and market trends.

Our services cover the full spectrum of your HVAC needs from estimating to design to start‑up and beyond with ongoing training and preventative maintenance.

This position is primarily responsible for working in our equipment/service sales group and managing sold projects.

Duties include:

• Assist and resolve customer issues in a professional and courteous manner.
• Maintains customer records by updating account information.
• Builds and maintains relationships with customers and suppliers.
• Resolves product or service problems by clarifying the customer's issue, determining the cause of the problem, providing the best solution, and following up to ensure resolution.
• Works closely with internal and external contacts to resolve issues by means of research, troubleshooting, and escalation to management when needed.
• Accountable for the submission/provisioning/completion of all projects assigned.
• Liaises between clients, vendors, and company employees on all projects assigned.
• Keeps Management informed by interpreting information and making recommendations.
• Maintains work process flows by coordinating requirements with related operational departments and providing resources to business improvement teams.
• Reviews invoices with customers to facilitate understanding of how services are billed.
• Reviews supplier invoices for accuracy and approves them in a timely fashion.
• Submits product technical data for review and approval.
• Manages submittal/shop drawing process.
• Accurately orders materials in a timely fashion.
• Manages supplier delivery to meet project goals.
• Develops scope documents and interviews subcontractors.
• Manages subcontractor's work to ensure they complete the work on time and on budget.
• Responsible for the project budget.

• This job reports directly to the Branch Manager.
• This job has no supervisory responsibilities.

• Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget.
• Accounting Fundamentals – Basic understanding of invoicing, billings, and project accounting.
• Client Relations – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• Adaptability – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – is consistently at work and on time.
• Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (S.) from an accredited four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

• Knowledge of inventory software; scheduling software;
  Microsoft Office Suite software; the internet.

• Position is mostly based inside the office with occasional visits to…