Airline Account Manager - Houston International Airport - IAH

Airline Account Manager – Houston International Airport (IAH)

Tracking Code: IAHBMAPR
2026

Hallmark Aviation is seeking a professional Account Manager for a prestigious International Airline at the Houston Airport. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

• Provide hands‑on supervision of the staff and delegate workload.
• Provide direct customer relations support.
• Ensure that the account operates according to schedule and service level agreements.
• Recruit, interview, and hire staff.
• Oversee the long‑term analysis of manpower needs and groom potential leaders.
• Ensure cross‑training and provide new and refresher training for staff members.
• Manage attendance records and ensure appropriate shift coverage.
• Handle discipline and motivation issues.
• Process promotion, demotion, and termination paperwork.
• Enforce safety, security, and grooming standards.
• Administer performance reward programs.
• Control the budget for labor costs and allocation.

• Proven leadership abilities
• Excellent interpersonal, coaching and counseling skills
• Self‑driven focus on customer and client satisfaction
• Ability to excel under pressure and meet extreme deadlines
• Strong verbal and written communication skills
• Experience in planning rosters and monitoring work schedules
• Problem‑solving and quick decision‑making skills within operations
• 5 years airline experience preferred; minimum 4 years airline supervisor experience preferred
• Computer skills (Word, Excel), typing, and ticketing experience
• Ability to work varied hours

• Previous airline experience
• At least 18 years old, with a High School Diploma or G.E.D.
• English proficient; other languages may be required
• Basic math skills (adding, subtracting, dividing, multiplying)
• Computer literate
• Physical ability to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70 lbs.
• Reading & comprehension of reference materials, instructions, policies and procedures
• Must be able to obtain security clearance from U.S. Customs and Border Protection (valid proof of citizenship or authorized residency)
• Professional demeanor and exceptional presentation
• Flexible schedule and availability
• Background check, fingerprinting and drug screen required

Selected candidates will be required to attend and successfully complete management and airline product training.

Location:

Houston, Texas, United States. Position type:
Full‑time/Regular.

Schedule:

TBD (discussed at interview). Shift: TBD. Must have flexible availability and reliable transportation.

Salary and benefits: TBD (depending on experience). Benefits include parking, medical, voluntary dental/vision, and 401(k).