Training Manager

OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America

Posted Tuesday, June 2, 2026 at 4:00 AM

Job Title: Training Manager
Location: Houston (IAH) Airport
Compensation:
Reports to: Airport Director – Director of Learning and Development

OTG has elevated the dining and retail experience for travelers by bringing together world‑class hospitality, award‑winning dining concepts, and forward‑thinking technology. With more than three hundred unique dining and retail locations across North America’s busiest airports, we are fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crew members. At OTG, people truly come first. We invest in our teams and foster growth in an exciting, challenging environment where everyone can shine.

Our values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We are committed to fostering an inclusive, safe, and dynamic workplace where individuals feel empowered to contribute and grow.

The Training (Learning & Organizational Development) Manager partners with airport leadership and Organizational Development to foster a positive culture and continuously improve the crew member and guest experience. By leading the airport learning and development plan, this role ensures training is delivered consistently and effectively to meet crew member development needs and support overall terminal performance. Training programs include orientation, onboarding, safety and quality assurance, hospitality and service, food and beverage, product knowledge, supervisor and manager training, and functional on‑the‑job training.

The manager is responsible for scheduling, tracking, monitoring, and communicating training activities to airport and corporate leadership to ensure learning needs are met. As an experienced facilitator, this person also coaches other trainers to ensure hourly crew members and managers receive the right training at the right time. In addition, the role supports performance management and feedback, recognition programs, internal growth and promotion planning, and effective communication across teams.

The Training (L&D) Manager reports to both the Airport Director and the Director of Learning & Organizational Development and works closely with Airport Senior Leadership to support business goals and leadership development initiatives.

• Reduce turnover by partnering with HR, Org Dev, and Operations teams to create an effective orientation and onboarding experience for all crew members, including responsibility for Orientation and Onboarding programs
• Establish training plans for all new airport salary crew members, and partner with the team to effectively onboard them with on‑the‑job training, coaching and validation that prepares them for their role
• Partner with Operations leaders and HR to establish training plans for Hourly CM, validate flight plans, and maintain training materials
• Schedule, facilitate, and maintain the Certified Trainer program, including regular continued education and communication to the trainer team
• Establish, execute, and communicate the schedule of core training programs for all crew members, including Manager Essentials, Train the Trainer, Brand Partner Training, etc.
• Ensure that airport achieves and maintains compliance in all required programs, including Workplace Harassment, Food Handlers, Alcohol Awareness, Fire and Life Safety, etc.
• Track, monitor, and report on all training activities, coordinating with leadership to drive completion and outcomes, including behavior‑based assessments and audits
• Support administrative functions of the LMS, including course enrollments and approving assessments
• Review new‑hire surveys and other data and connect regularly with crew members, trainers, and managers to uncover opportunities that improve onboarding and training processes and programs
• Communicate new training initiatives to Airport leadership and managers, partnering to ensure new initiatives are…