Division Manager

Position Overview

The Division Manager is responsible for planning, implementing, and overseeing division operations, programs, and strategic initiatives designed to support effective service delivery and cross‑system collaboration. This position provides leadership and supervision to staff, develops and maintains operational systems and standard procedures, and ensures projects and programs are executed efficiently, consistently, and in alignment with organizational goals.

Reporting

Location:

901 Bagby, Houston, TX 77002. Workdays &

Hours:

M‑F 8:00 am – 5:00 pm (subject to change). Must be willing to work non‑standard shifts, including nights, weekends and/or holidays.

• Leads a team of counselors to design and implement systems, plans, and projects to support division goals, including cross‑functional service delivery models, team‑based case management practices, and strategic initiatives focused on at‑risk, delinquent, and/or gang‑involved youth.
• Manages, trains, develops, counsels, and evaluates staff performance by providing ongoing coaching, clear performance expectations, professional development, and supportive supervision that promotes accountability, psychological safety, and high‑quality service delivery.
• Establishes policies, procedures, guidelines, and project schedules by developing and maintaining standard operating procedures, workflow systems, compliance protocols, and implementation timelines that support operational consistency and effective program management.
• Develops methodologies for creating project data and uses data‑driven approaches to monitor performance, track key performance indicators (KPIs), assess outcomes, and inform operational and strategic decision‑making.
• Acts as liaison to other departments, government agencies, and private sector partners by facilitating interagency collaboration, building strategic partnerships, and coordinating across systems including law enforcement, school districts, community‑based organizations, and other public sector entities.
• Drafts and reviews proposed contracts, correspondence, letters of agreement, and amendments to ensure clarity, alignment with operational goals, and compliance with applicable grant, program, and administrative requirements.

The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditioning.

• Education:
  
  Bachelor’s degree in Business Administration, Public Administration or a closely related field. Directly related professional experience may be substituted for the education requirement on a year‑for‑year basis.
• Experience:
  
  Seven years of progressive professional experience closely related to the activities of the division, with at least three of the years in a supervisory capacity. A Master’s degree in Business Administration, Public Administration or a related field may be substituted for two years of experience.
• License:
  None.

• Preference will be given to applicants with equivalent combinations of education, certifications, specialized training, and professional experience that demonstrate the ability to lead complex programs, manage staff, coordinate across systems, and improve outcomes for youth, families, and communities.
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1‑6.

Pay Grade: 29. Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.