More jobs:
Director, Customer Experience & Transformation
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-06-18
Listing for:
PSS Industrial Group
Full Time
position Listed on 2026-06-18
Job specializations:
-
Management
Data Science Manager, Operations Management
Job Description & How to Apply Below
PSS Industrial Group is seeking a Director of Customer Experience based in Houston, TX. This role is essential for transforming customer interactions into a structured operational model across the organization. Responsibilities include developing a company-wide customer experience strategy, collaborating with various departments to enhance service delivery, and improving customer retention.
The ideal candidate should have over seven years of leadership experience in industrial distribution, excel in analytics and communication, and be adept at setting and measuring KPIs. The company offers a hybrid working model and comprehensive benefits.
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