Financial Aid Manager

Job Title: Financial Aid Manager
Salary: $110,000 – $150,000

• Mission-Driven Leadership: Lead a highly visible function that directly supports workforce development and community impact across the Houston region.
• Operational Leadership: Own a critical department responsible for payment operations, compliance oversight, and service continuity across multiple workforce programs.
• Executive Visibility: Partner closely with executive leadership, Board stakeholders, vendors, and operational leaders on key initiatives and reporting.
• Cross-Functional Impact: Collaborate across Finance, Compliance, Vendor Relations, Systems, and Operations to drive accountability and operational excellence.
• Leadership Opportunity: Lead and develop a multi-functional team while driving process improvement and operational stabilization efforts.
• Strong Benefits Package: Competitive compensation, healthcare benefits, retirement plans, PTO, and long-term career growth potential.

• Oversee daily operations across financial aid payment processing, compliance, vendor management, reporting, and operational support functions.
• Manage operational workflows, escalations, deadlines, and service delivery to ensure continuity and accountability.
• Support operational readiness for audits, compliance reviews, and monitoring activities.
• Partner with internal departments, vendors, contractors, and Board-related stakeholders to ensure service alignment and issue resolution.
• Maintain reporting calendars, operational dashboards, and structured follow-up processes to support execution discipline.
• Oversee operational systems, reporting tools, and payment/case management platforms to improve workflow efficiency and data accuracy.
• Lead and develop Assistant Directors, Managers, and operational teams through coaching, accountability, and process improvement initiatives.

• Bachelor’s degree in Business Administration, Finance, Accounting, Public Administration, or related field;
  Master’s preferred.
• 7+ years of progressive leadership experience in financial operations, compliance-driven environments, or payment operations.
• Strong background in regulated, government-funded, or compliance-heavy environments required.
• Strong leadership, communication, and stakeholder management skills.