Branch Manager Trainee

Job Purpose

The purpose of the Branch Manager Trainee position is to assist the Branch Manager to learn the consumer finance business, RMC’s business practices, and to prepare to manage a branch office. The position is designed to develop the needed skill set to run a branch but also includes training on how to effectively manage people.

• Completion of a 15‑month technical and soft‑skill training program in preparation for a Branch Manager role.
• Subject matter expert in RMC personal loan product offerings; uses knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.
• Assist in developing marketing strategies to increase the branch’s loan portfolio and enhance profitability.
• Establish and build customer relationships through delivering exceptional service.
• Utilize RMC account‑management practices to assist delinquent customers.
• Transport money and deposits to and from the bank.
• Complete the training program within the time set forth by the Training Department.
• Attend required in‑person training at off‑site locations.
• Complete weekly progress reports and work with management to develop, communicate, and track daily/weekly/monthly goals.
• Report, manage, and maintain branch standards on all aspects of delinquency.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by the manager.
• Manage all branch‑to‑customer communications via mail.
• Process loan product applications.
• Work with the manager to ensure proper open and close procedures are completed daily for the branch.
• Assist in development of new and maintenance of current business‑to‑business contacts.
• Other duties as assigned by leadership.

• Bachelor’s degree.
• Experience with Microsoft Office Suite products.
• Detail oriented.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Willingness to relocate for career advancement.
• Ability to travel.

• Bachelor’s degree in a related field (business, accounting, finance, economics, management, marketing).
• Bilingual.
• Leadership roles in collegiate activities.
• Community involvement.

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service‑mindful with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co‑workers.
• Thrives in a pay‑for‑performance atmosphere.
• Proven ability to multi‑task.
• High degree of integrity.
• Confidence.
• Sales mentality.
• Adaptable to an ever‑changing environment.
• Desire for career advancement.
• Problem‑solving skills.

Regional is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non‑discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection;

compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

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