Senior Manager, Payroll

THE ROLE

Reporting to the Payroll Director within Shared Services, the Payroll Manager oversees the execution of multi-state U.S. and multi-province Canadian payroll functions within Live Nation. The manager oversees a staff of 24 direct and indirect reports, ensuring payroll delivery on a weekly basis with superior customer service in a high-volume environment.

• Oversee accurate and timely processing of biweekly, weekly and semi-monthly payrolls that include salaried, hourly, tipped, seasonal and union employees in multiple states in the U.S. and Canada.
• Lead, mentor and professionally develop payroll team members toward the achievement of department, company and personal goals.
• Strong performance management background, engaging and comfortable addressing employee performance and goal setting.
• Strong communication with team to maintain team unity and camaraderie.
• Create and/or process reports to support executive and local management, Human Resources, Benefits, Risk Management and others as needed.
• Acts as a payroll representative to service providers working with the Payroll office.
• Strong understanding and adherence to internal controls and SOX compliance procedures.
• Able to apply controls for development of processes and procedures of the department.
• Communicate and resolve issues for Human Resources, Accounting and other departments as needed.
• Understanding of Change Management best practices in order to communicate and deliver change to continuously improve departmental deliverables.
• Maintain high levels of Customer Service including response and resolution, as well as develop processes to improve quality of customer service delivered by the department.
• Maintains high degree of confidentiality and security of payroll information and data files.
• Consistently evaluate payroll processes and engage the team to develop and implement improvements on a continuous basis.
• Manage and ensure timely payroll turnaround times for responses, pay corrections, and reporting.
• Special projects as needed.
• Minimal travel may be required.

• Bachelor’s degree in Business or related field preferred
• Minimum of 7 years payroll experience and 3 years recent experience as a Payroll Manager in high volume environment
• CPP certification required
• Knowledge of payroll systems and report writing experience
• Knowledge of federal, state and local wage and hour laws, garnishments, payroll tax and regulatory reporting
• Excellent customer service skills
• Hands on and willing to step into processes and identify issues or areas for improvement.
• Experience with time keeping, POS and other payroll related systems.
• Experience with high volume (10,000 plus employees) payroll department.
• Experience in a public traded company
• Multi-state experience that includes California required. Canadian payroll experience preferred.
• Able to operate within a flexible environment, where ambiguity requires interpretation.
• Strong communicator, understanding when best to lead and when to follow.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong in Microsoft Office Suite.

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network