Lead, Management, Operations Manager

Manager Facilities Management Services

At Houston Methodist, the Manager Facilities Management Services (FMS) position is responsible for planning, organizing, directing and overseeing the technical/mechanical/trades staff that perform highly specialized repair, maintenance and construction duties of buildings including renovations, utility system upgrades and general maintenance of the building infrastructure and interiors at Houston Methodist. This position participates in the development of preventative and corrective maintenance policies, procedures, systems and schedules, as well as systems to effectively dispatch staff.

The Manager FMS assigns and monitors the responsibilities of those who manage specific systems, advising to solve the most complex technical problems, and providing regular status updates to Director. This position manages business relationships with external Architectural and Engineering firms and regulatory agencies and participates with other FMS Managers in facility and business planning activities. The Manager FMS develops collegial relationships with other FMS Mangers to ensure an integrated, lowest life-cycle cost for designing, engineering, constructing and maintaining Houston Methodist facilities.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.

This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

EDUCATION

• Bachelor's degree or additional four years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree

EXPERIENCE

• Six years of progressively responsible experience in various aspects of facilities, general maintenance or trade-related experience
• May consider HM employee with one year less experience who demonstrates progressive leadership abilities

LICENSES AND CERTIFICATIONS Required Preferred

• Certified Healthcare Facility Manager (CHFM) or
• Certified Healthcare Safety Professional (CHSP) or
• Certified Plant Engineer (CPE) or
• Certified Healthcare Constructor (CHC)

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work effectively in a fast paced environment
• Demonstrates flexibility and adaptability in the workplace
• Experience working in various life safety codes. Knowledge in various regulatory requirements

ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
• Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees,…