Senior Director, DGR Operations; North

Position: Senior Director, Donated Goods Retail Operations (North)

Location: (Corporate) 1140 West Loop North Houston, TX 77055

Job : 14405

# of Openings: 1

Job Title:

Senior Director, Donated Goods Retail Operations (North)

Department:
Donated Goods Program (DGP)

Reports To:

Vice President, Donated Goods Retail (VP, DGR)

FLSA Status:
Exempt

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Responsible for driving both financial performance and mission impact across multiple districts. Ensures that retail operations effectively convert donated goods into mission funding through disciplined execution, strong leadership, and operational excellence. Translates GWH’s strategic priorities into consistent regional execution, strengthens leadership capability at all levels, and drives a high-performance culture that connects retail success directly to workforce development outcomes.

• Oversee multiple districts, encompassing a significant portfolio of retail stores across the Greater Houston region.
• Accountable for regional revenue generation, expense management, donation processing, and leadership development.
• Provide senior‑level leadership and direction to District Leaders to ensure alignment with GWH’s retail and mission strategies.
• Translate enterprise priorities into actionable regional plans that focus on revenue growth, donation maximization, and operational consistency.
• Serve as a strategic advisor to the VP, DGR, contributing to DGR strategy, performance improvement, and long‑term growth.
• Lead regional transformation efforts to improve scalability, consistency, and overall effectiveness of retail operations.
• Own regional profit and loss performance with a strong focus on revenue generation through donated goods.
• Drive sales growth, donor value, and throughput to maximize funding for workforce development (WFD) programs.
• Lead forecasting, budgeting, and financial reviews, ensuring accountability across districts.
• Continuously improve key drivers, including sales per square foot, sell‑through, salvage reduction, labor productivity, and average transaction value.
• Partner with Transportation and Donation Acquisition teams to maximize donation flow, quality, and processing efficiency.
• Ensure stores follow standards that optimize sorting, production, pricing, and floor replenishment.
• Drive strategies that improve donor engagement, retention, and lifetime value.
• Ensure consistent execution of GWH’s retail standards, policies, and procedures.
• Use data and KPIs to identify performance gaps and implement corrective actions.
• Maintain full accountability for CARF compliance, safety standards, and asset protection.
• Lead continuous improvement initiatives that increase efficiency, reduce waste, and improve consistency across stores.
• Build, develop, and retain high‑performing District Leaders and store leadership teams.
• Strengthen leadership pipelines to ensure long‑term organizational stability and growth.
• Foster a culture that reflects GWH’s values, with an emphasis on accountability, inclusion, safety, and mission connection.
• Partner with Human Resources (HR) and Learning & Development to advance leadership capability and employee engagement.
• Ensure consistent execution of customer and donor experience standards across all locations.
• Promote a welcoming, mission‑driven retail environment that encourages donations and repeat shopping.
• Monitor and improve key transactions and experience metrics throughout the region.
• Collaborate closely with Workforce Development, Finance, HR, Compliance, IT, Transportation, and Marketing to align retail operations with mission goals.
• Support the successful execution of new store openings, relocations, remodels, and operational initiatives.
• Champion…