Spa Manager

Benefits

• Free monthly massage or facial
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

We are looking for a true A‑player: a highly observant, self‑starting leader who thrives in a fast‑paced environment and takes full ownership of turning a small spa into a high‑performing, well‑run operation.

This is not a desk or 9‑to‑5 role. It is an active, on‑your‑feet position where you will be the authoritative presence driving standards every day. Recent managers have struggled with the pace and complexity. We need someone who will not.

$45,000 base + performance incentives (OTE $55k–$60k for strong performers).

Benefits: PTO, service/product discounts, free monthly massage or facial, company life insurance, 401K

• Be an extreme noticer and owner of standards:
  Spot and immediately fix details others miss—fingerprints on glass, dusty retail, unclean restrooms, presentation gaps. Maintain a spotless environment without being told.
• Self‑trainer and proactive problem‑solver:
  Independently use Hand & Stone training videos, manuals, owners’ Facebook group, and brand resources. Research Zenoti & platform issues yourself.
• Floor leadership and coaching:
  Train and coach front desk daily through selling‑by‑example, role‑play, feedback, and accountability. Demonstrate strong sales ability and coach others to improve conversions.
• Operational discipline and people management:
  Handle email, Asana tasks, scheduling, inventory, compliance, hiring, training, discipline, PIPs, write‑ups, and terminations. Provide brief daily reports to owners on key client/staff issues, wins, and operational blockers.
• Authoritative leadership style:
  Tough but fair. Rise to challenges, tackle problems head‑on, and never ignore them or hand them off to junior staff. Build a team that respects and wants to emulate you.

• 2–3+ years spa/salon/retail/hospitality management experience with proven results in fast‑paced settings.
• Extreme attention to detail and high personal standards.
• Strong ownership and desire for personal/professional growth through solving tough problems.
• High resilience for a stressful role with high front‑desk turnover.

• 40+ hours/week. Standard schedule: 8:30 AM – 5:30 PM, Wednesday/Sunday off. Flexibility for closing shifts, holidays, and peaks.
• Full in‑spa presence from day one. Hands‑on floor leadership required.

Hand & Stone Oak Forest is a family‑owned spa focused on excellence and growth. Strong remote backend support handles systems/admin so you can focus on leadership. Positioned for expansion with a major retail development opening next door in 2027.