Training Manager

Training Manager

Location:

IA H Airport Compensation: $60,000 -$70,000 per year

Reports to:

Airport Director - Director of Learning and Development

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than three hundred unique dining and retail locations across North America's busiest airports, we are fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crew members. At OTG, people truly come first.

We invest in our teams and foster growth in an exciting, challenging environment where everyone can shine.

How we work is just as meaningful as what we accomplish. Our values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We are committed to fostering an inclusive, safe, and dynamic workplace where individuals feel empowered to contribute and grow.

The Training (Learning & Organizational Development) Manager partners with airport leadership and the Organizational Development team to foster a positive culture and continuously enhance the crew member and guest experience. By leading the airport's learning and development strategy, this role ensures training is delivered consistently and effectively to support crew member growth and overall terminal performance.

Training programs include orientation, onboarding, safety and quality assurance, hospitality and service, food and beverage operations, product knowledge, supervisor and manager development, and functional on-the-job training. The manager is responsible for scheduling, tracking, monitoring, and communicating training activities to airport and corporate leadership to ensure learning and development needs are met.

As an experienced facilitator, this individual also coaches and develops trainers to ensure hourly crew members and managers receive the right training at the right time. Additionally, the role supports performance management, feedback and recognition programs, internal career growth and promotion planning, and effective communication across teams.

The Training (L&OD) Manager reports to both the Airport Director and the Director of Learning & Organizational Development and works closely with Airport Senior Leadership to support business objectives and leadership development initiatives.

In This Role, You Will Be Responsible For:

• New Hire Orientation & Onboarding
  • Reduce turnover by partnering with HR, Organizational Development, and Operations teams to create effective orientation and onboarding experiences for all crew members, including ownership of orientation and onboarding programs.
  • Establish training plans for all new salaried airport crew members and partner with operational leaders to provide on-the-job training, coaching, and validation that prepares them for success in their roles.
  • Partner with Operations leaders and HR to establish training plans for hourly crew members, validate learning paths, and maintain training materials.
• Training & Development
  • Schedule, facilitate, and maintain the Certified Trainer Program, including ongoing education and communication for the trainer team.
  • Develop, execute, and communicate the schedule of core training programs for all crew members, including Manager Essentials, Train-the-Trainer, Brand Partner Training, and other development initiatives.
  • Ensure the airport achieves and maintains compliance with all required training programs, including Workplace Harassment Prevention, Food Handler Certification, Alcohol Awareness, Fire and Life Safety, and other regulatory requirements.
  • Track, monitor, and report on all training activities, partnering with leadership to drive completion, performance outcomes, and behavior-based assessments and audits.
  • Support LMS administration, including course enrollment management and assessment approvals.
  • Review new hire surveys and other performance data and regularly connect with crew members, trainers, and managers to identify opportunities for improving onboarding and training programs.
  • Communicate new training initiatives to…