Manager,Academic Support Services Job Houston area,Texas USA,Management

Purpose and Scope

Oversees daily operations of department services, programs, and projects at multiple service locations on campus. Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI. Assesses the effectiveness of department programs and services by evaluating the data and compiling reports. Monitors part-time staff budgets and develops annual budget recommendations to supervisor.

Makes data‑informed recommendations regarding adjustments to programs and services.

Essential Job Functions

Oversees the daily operations of department services, programs, and projects

Hires, trains, and evaluates a team of employees, providing leadership, support, and supervision. Monitors team activities to ensure consistent and superior customer service standards are met and to ensure compliance with LSC policies and procedures

Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI

Creates, analyzes, and utilizes a variety of detailed reports

Uses data‑driven information in decision‑making and to provide informed updates to Administration

Continuously reviews, analyzes, and evaluates the effectiveness of department programs and services and makes recommendations for adjustments as needed

Monitors part‑time staff budgets and develops annual budget recommendations to support services

Monitors and controls area resources such as office supplies and equipment needed within the department; submits requisitions and/or reviews and approves/denies purchase requests in accordance with the budget

Responsible for other reasonable related duties as assigned.

Knowledge, Skills, and Abilities

Strong supervisor, management, and training skills
Effective communication, interpersonal, and facilitation skills
Intermediate skills in computer and database applications
Ability to produce and effectively use accurate and detailed analytical reports
Ability to successfully manage multiple projects, set priorities, and meet deadlines
Excellent problem‑solving abilities
Excellent customer service skills

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, or small parts, or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

Equipment used includes a PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate‑controlled office with minimal exposure to safety hazards

Required Qualifications

Bachelor's degree and at least five years of experience, or an equivalent combination of education and experience
Experience working in academic support and tutoring services

Preferred Qualifications

Experience tutoring high school or college students
Experience working in higher education
Experience with academic support services, including tutoring and College Reading and Learning Association (CRLA) certifications

EEO Statement

Lone Star College participates in E‑Verify. Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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Manager, Academic Support Services