Information & Referral Specialist; Bilingual

Position: Information & Referral Specialist (Bilingual)
Position Description

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values:

HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve community's health and well-being.

* Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.

* Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.

* Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.

* Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.

* Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview:

Under the supervision of the Business Operations Supervisor, the Information & Referral Specialist will support the Environmental Public Health (EPH) division, through assigned duties including customer service and constituent interaction, handling inquiries, administrative support, documentation, and accurate entry of data into the appropriate systems.

Duties & Responsibilities:

* Greet citizens in a professional and courteous manner, answer calls, take messages and field questions from the public, industry and agencies, handling inquires when able and/or referring them to appropriate personnel.

* Provide complete and accurate information to callers requesting environmental public health services.

* Take complaints from citizens during regular working hours, enter all information into applicable database, and assign to an investigator.

* Accurately enter data into various databases, spreadsheets, and/or documents that would come from citizens and/or business personnel.

* Collect funds for Harris County permits and keep records of collections.

* Schedule and confirm appointments for citizens, employees, and supervisors.

* Mail letters, permits, material, and various other items.

* Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.

Harris County is an Equal Opportunity Employer

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If you need special services or accommodations, please call  or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

* High School diploma or equivalent required.

Experience:

* At least one (1) year of customer service experience required.

Language:

* Bilingual (English/Spanish)

Knowledge, Skills & Abilities

* Understands the organizational mission

* Understands ethics and public good; is concerned with public trust

* Demonstrates respect for the opinions and beliefs of others

* Demonstrates a sense of responsibility for the success of the group

* Collaborates with others to improve quality and address needs

* Communicates clearly and effectively, both orally and in writing

* Ability to handle difficult people and situations in a professional manner.

* Must demonstrate a professional image and have a cheerful, helpful phone voice.

* Must be able to…