Associate, Enrollment Services

Job Summary

The Enrollment Services Associate is responsible for working closely with College Officials in coordinating and managing college enrollment services at multi‑college sites to include registration, admissions, student records, testing referrals and compliance of state reporting.

• Advise and assist students of the enrollment process (admissions, assessment, financial aid, advisement registration, orientation, etc.).
• Represent the College at community recruitment and retention events.
• Coordinate with the district and various entities in the reconciliation of data for state and federal reporting to ensure compliance and meet accountability requirements.
• Implement departmental goals based on the College Strategic Plan.
• Develop and implement effective and efficient internal controls in Enrollment Services.
• Provide admissions testing referrals for pre‑ and post‑test assessments (i.e., standardized tests approved by the Coordinating Board).
• Establish, implement and monitor security procedures for securing transcript materials, validate and issue official college transcripts and verifications.
• Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.
• Research, recommend and process approval or denial of refund petitions.
• Coordinate college/department trainings regarding enrollment services.
• Assist with interviewing, hiring, and training.
• If applicable, schedule, supervise, and evaluate staff.
• Monitors staff functions.
• If applicable, input and approve time and labor data for staff.
• Promote college retention by properly screening and providing information to advise students regarding the withdrawal process, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance (check status at initial contact, set milestones and groups, enter test scores term activate, track audit exceptions).
• Coordinate efforts in maintaining regulatory compliance of TSI.
• Disseminate information on college policies and procedures related to student enrollment.
• Maintain confidentiality of information in business processes related to students, faculty and staff (FERPA, employee records, etc.).
• Represent the College in various District, College, State and National organizations in matters relating to enrollment management.
• Perform other duties, tasks and assignments as required.

• Bachelor’s degree required.
• 2 years’ work experience in Enrollment Services or Student Services in a college setting preferred.
• Valid Texas Driver License.
• MS Office Programs.
• Information Management Systems.
• Budget Management.
• Advanced proficiency in the use of personal computers, data entry, training, troubleshooting, and query information.
• Delivering high quality work.
• Accepting responsibility.
• Serving customers.
• Supporting organizational goals.
• Driving continuous improvement.
• Acting with integrity.
• Thinking critically.
• Managing change.
• Communicating effectively.

General office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215.

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non‑discrimination policies:

Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

or hcc.oeotix