Regional Manager - Houston, TX

## Regional Manager - Houston, TXApplylocations:
Texastime type:
Full time posted on:
Posted Todayjob requisition :
R0004753#
** Regional Director
**** Reporting**:
Position reports to a Senior Vice President of Operations
** CWS Portfolio**: 104 properties, 30,000+ class A units in North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee and Washington. CWS expects the portfolio to grow to 150 properties in the next five years.
** What You Will Do
** As a Regional Director, you will be responsible for all aspects of successful property management for a portfolio of apartment properties.  This includes overseeing the performance of on-site personnel, ensuring the properties are in compliance with all CWS safety practices, implementing operating policies and regulatory requirements, and keeping the properties clean and in working condition.
** Align with and positively influence the CWS Culture
** As a company leader, embody and promote the CWS Purpose and Values
** CWS Values**:
You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
** Make safety a top priority
** Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.
** Do a great job operating the properties.
*** Recruit, hire, train, retain, and lead team members within your assigned portfolio.
* Support, mentor, and train the on-site managers to provide a safe and superior living experience.
* Drive the growth and development of team members through providing feedback and coaching.
* Hold team members accountable for their performance.
* Lead and support large teams of property management professionals in the areas of maintenance, leasing, and operations.
** Meet objective budgeted financial goals.
*** Manage the leasing and operations strategies for a portfolio of multi-family apartment communities.
* Lease the properties at or above market rate, for new and existing residents.
* Use their knowledge of finance, revenue management, personnel, and project management to ensure the properties meet and exceed specific financial goals.
* Effectively manage the property’s controllable expenses as compared to their budget.  Provide timely notification if variances arise, and action planning to mitigate negative variances.
** Keep the communities clean, safe, and functional.
*** Conduct regular property inspections to ensure tour path and living conditions are in clean and working order.
* Review safety inspections and incident reports, and address patterns or other concerns.
* Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route as well as stale units.
* Escalate concerns related to the safety and wellbeing of people or property as appropriate.
** Provide exceptional customer service.
*** Resolve resident complaints in a timely, patient, and professional manner.
* Ensure service requests are completed in a timely and satisfactory manner.
* Maintain four (4) stars or greater on Google, for each property within the assigned portfolio.
* Ensure employee engagement is high throughout the assigned portfolio.
** Effectively problem solve.
*** Have systems in place that provide indication and warning, which enable proactive addressing of issues before they turn into major problems.
* When problems arise:  + Quickly and accurately diagnose the problem.  + Clearly, concisely, and accurately communicate the essence of the issue at hand.  + Clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate.  + Follow-up and follow through until all necessary remedies or actions have been completed.  + Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.
** Effectively collaborate with other departments within the Company
*** Establish and maintain credibility and trust with corporate departments in areas related to income, expenses, physical issues, personnel, safety, and security.
** Qualities
* ** Emotionally…