Director, Collections - Strategy

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

The Director, Collections –Strategy is responsible for developing and executing enterprise-level strategies to optimize the recovery of outstanding debts while maintaining a strong customer-focused approach. This role provides strategic leadership in utilizing resources and technologies to achieve delinquency, cure, and loss mitigation goals in alignment with organizational objectives. The Director ensures all collection activities comply with policies, procedures, and regulatory requirements while driving process enhancements that improve operational efficiency and effectiveness.

Success is measured through oversight of key performance metrics such as FICO Decision Modeler, FICO Optimization, dialer effectiveness (internal and FICO Flows), delinquency rates, cure percentages, and overall portfolio performance.

• Lead the development, integration, and expansion of advanced technologies, including FICO tools, to enhance collections performance.
• Oversee system transitions, platform administration, and process improvements that increase operational efficiency and scalability.
• Maintain a customer‑centric approach to collections, balancing debt recovery with positive client relationships.
• Build and scale quality control and audit functions to ensure compliance, risk management, and operational excellence.
• Monitor and analyze delinquency trends and loss rates; adjust strategies as needed and communicate insights to executive leadership.
• Develop and implement collection strategies that maximize resources, minimize expense, and align with organizational goals.
• Ensure compliance with all federal and state regulations, company policies, and industry standards governing debt collection practices.
• Develop, update, and enforce collection policies, procedures, and protocols for business continuity, including natural disaster account blocking.
• Approve and manage collection‑related expenses, ensuring fiscal responsibility and alignment with budget objectives.
• Prepare and deliver regular reports to senior management on performance, goals, risks, and strategic initiatives.
• Partner with cross‑functional leaders to align collections operations with enterprise‑wide strategies and priorities.
• Maintain confidentiality with regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Other duties may be assigned; responsibilities may change.

Perform the above‑referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day‑to‑day activities and work schedules and by providing work‑related guidance to Collections Specialized Services team in accordance with the Company’s policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day‑to‑day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote, or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee.

All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Required Experience:

• Minimum 6 years’ experience in collections, credit risk management, or related financial services functions.
• Minimum 2 years’…