Senior Program Manager

Job Description

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

• Belonging:
  We cultivate a space where everyone can show up as their authentic self.

• Empathy:
  We seek out diverse perspectives and listen to learn without judgment.

• Courage:
  We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team:
  We realize our full potential when we work together towards our shared purpose.

As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

As a Senior Program Manager, you will lead the successful implementation of high-impact, cross‑functional projects that support our national growth and operational excellence. This versatile role is part project and program manager, part Agile practitioner / process improvement engineer / change manager, and part consultant, and is central to ensuring that our clinicians, patients, and operations staff have a seamless experience through thoughtful solution design, efficient systems and workflows, and high‑quality execution.

Acting as a trusted advisor to organizational stakeholders, you will guide the execution of complex software implementations and process improvement initiatives, coordinate cross‑functional teams, and drive strategic alignment across our rapidly scaling enterprise.

This is a high‑impact role with built‑in trust, autonomy, and responsibility, sitting at the heart of our digital customer experience lifecycle. You’ll guide projects from concept to execution, help shape the future of our implementation practices, contribute to product and process improvements, and be a vital “voice of the customer” across our company, all while driving outcomes that support Life Stance’s mission of helping people lead healthier and more fulfilling lives.

$120,/annually, plus annual bonus potential

• Lead the successful implementations of multiple concurrent software projects, building single unified program plans, ensuring on‑time and in‑scope implementations, and driving exceptional customer experiences.
• Coordinate cross‑functional internal teams – including Practice Operations, Clinical Leadership, Revenue Cycle Management, Product Management, Engineering, Data, etc. – and third‑party vendors, removing roadblocks, escalating issues, and ensuring accountability across the project lifecycle.
• Build and maintain strong and trusted partnerships with executives and business and clinical stakeholders while holding strategic partners accountable to meet defined commitments.
• Participate in project and product request intake, managing review, scoping, and prioritization of initiatives.
• Convert product priorities into tactical execution plans, partnering with Product Management and Engineering leadership to optimize and unify throughput.
• Establish and manage project governance structures, including charters, RAID logs, and status reporting frameworks.
• Develop detailed, data‑driven project plans and forecasts, and track and communicate progress, quantitative and qualitative success metrics, risks, issues, and strategies for mitigation and remediation.
• Deliver presentations and communications that reflect a clear understanding of corporate and organizational priorities.
• Own project budgets, resource planning, and change control protocols.
• Foster positive team dynamics and working relationships to ensure a healthy, productive working environment.
• Act as a strategic partner and “voice of the customer” to internal teams, identifying product and experience improvements.
• Docu…