FIFA Fan Operations Gate Supervisor - Match

Description

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Department: EVS - Match Day Only

Location: Houston

This role is designated as match day-only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting organizationally to the Fan Operations Venue Lead, the Gate Supervisor will be a key member of the FIFA
26 Fan Operations team, and work in close collaboration with other key individuals responsible for delivering a seamless fan experience from the Last Mile to the Stadium.

• Responsible for the match day management of assigned Fan Operations Volunteers, including being the first point of contact for questions, coordinating deployments and breaks, ensuring their welfare and providing feedback.
• Provide regular reports and updates to Fan Operations Coordinator regarding the performance and status of the gate operations and volunteers.
• Observe any crowd flow issues and raise accordingly; communicate necessary action to volunteers.
• Monitor gate operations to ensure adherence to security and access control procedures and raise concerns to Fan Operations Venue Lead.
• Collaborate with security, operations and management teams to improve processes.
• Ensure compliance with company policies, safety regulations and legal requirements.
• Communicate effectively with customers, vendors and other stakeholders to resolve issues and maintain positive relationships.
• Provide clear information and way finding to fans entering the stadium and assist with issue resolution.

Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from mistakes.

Decision Making: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions and respond promptly to unforeseen circumstances.

Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

Initiative: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

Innovation: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

Leadership: Ability to lead your contacts/colleagues/partners, encourage teamwork and delegate authority or decision-making power to produce the expected results and make efficient use of the team’s skills and talents.

Vision: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions and formulate strategic plans.

• Bachelor’s degree
• Must be available for all matches at the venue
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
  
  Familiarity with security regulations and best practices
• Ability to make sound decisions under pressure and handle challenging situations with tact and professionalism

• 2+ years of experience in a supervisory role within gate services or related department
• Proven track record of effectively leading and managing teams; experience managing volunteers is an asset
• Experience working and collaborating with large teams

• Fluent in English;
  Spanish and/or French proficiency is a plus

• Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools

Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.