Division Manager - Operations

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

This role goes beyond traditional logistics. It sits at the intersection of operations, finance, and technology, driving outcomes across global markets  its core, this is a team leadership role — owning not just execution, but the people, processes, and systems that power it.

The Division Manager – Driver Operations is responsible for building predictable, scalable logistics operations that support both existing services and new business lines. Success in this role requires balancing day‑to‑day execution with long‑term capability building, ensuring that operations remain reliable, cost‑efficient, and ready to scale as the business grows.

• Driver Operations (real-time planning & execution)
• Driver Partnerships & Supply Health
• Hire, develop, and mentor team members to build strong second‑line leadership
• Create a culture of accountability, ownership, and performance across teams
• Establish clear performance standards and ensure consistent execution across markets
• Develop leadership capability within the team to support long‑term organisational growth

• Oversee daily planning, routing, and execution across multiple international markets
• Ensure high service reliability, operational efficiency, and cost optimisation
• Build systems and processes that enable predictable, scalable operations
• Standardise operational practices while adapting to local market requirements
• Ensure operational readiness across markets through structured planning and coordination

• Own the development and global scaling of B2B logistics operations across markets
• Establish operational frameworks, supply readiness, and service delivery standards for B2B services
• Work closely with Product, Commercial, and Driver Supply teams to stabilise and grow the B2B offering
• Build scalable processes and coordination models in a fast‑evolving business environment
• Ensure operational readiness, cost control, and service reliability as the business expands

• Identify operational inefficiencies and implement solutions that improve margins and service levels
• Translate strategic priorities into clear operational plans and measurable outcomes
• Align day‑to‑day operational decisions with broader business objectives
• Move seamlessly between high‑level strategy and ground‑level execution
• Lead operational initiatives that improve scalability, reliability, and efficiency across markets

• Translate operational challenges into clear product and technology requirements
• Use data and structured analysis to drive decision‑making and prioritisation
• Develop a deep understanding of operational cost structures and unit economics
• Collaborate with finance teams to manage cost performance and improve operational efficiency. Ensure operational processes support long‑term financial sustainability

• Lead from the front during high‑pressure operational situations
• Make timely, structured decisions to stabilise service delivery and minimise disruption
• Establish escalation frameworks that ensure clear ownership and rapid response
• Build processes that reduce dependency on reactive problem‑solving over time

• Support the launch and stabilisation of new markets and services
• Build repeatable frameworks that allow rapid and consistent expansion
• Ensure new operations meet defined service and cost standards from launch
• Identify risks early and implement mitigation strategies to protect service delivery

• Champion the adoption of tools, technology, AI, and automation across operations
• Continuously identify opportunities to reduce manual dependencies and improve…