GVP, Product Management

Group Vice President, Program Management

The Group Vice President, Program Management is a senior delivery leader who operates at the intersection of operational excellence, commercial discipline, and client value creation. This role drives the EDGE connected delivery model across a complex portfolio — ensuring that scope, staffing, financial performance, and outcome delivery are integrated from opportunity through optimization.

The ideal GVP, Program Management is a critical thinker and natural problem solver — someone who can read a situation quickly, connect disparate information, and design solutions in real time. Delivery rarely goes exactly to plan. What separates great delivery leaders is not their ability to follow process when things are smooth, but their ability to think clearly, act decisively, and keep teams moving forward when things are not.

This leader sits at the intersection of operational rigor, creative partnership, and client value creation — combining strategic agility with a codified delivery methodology to create a client experience that is predictable, accountable, and genuinely differentiated. This role is not back-office operations. It is a strategic differentiator.

Portfolio Leadership. Lead an increasingly complex portfolio of programs across one or more clients ($20M+), with full accountability for delivery health, margin realization, and client outcome performance across the engagement lifecycle.

EDGE Delivery System. Operate as a champion and practitioner of the EDGE connected delivery framework — ensuring that every engagement runs from a defined business outcome, with validated scope, aligned staffing, and shared financial visibility across CS, Delivery, Finance, and Capabilities.

AI-Augmented Delivery. Lead the integration of AI tools into delivery infrastructure across your portfolio — not as an experiment, but as the operating model. Drive adoption of AI in briefing, resourcing, QA, reporting, and financial forecasting. Build the 30–40% AI-augmented delivery engine that separates Razorfish from legacy agency models in client perception.

CRM & Growth Delivery. Oversee delivery of CRM and personalization programs that drive measurable client business outcomes. Partner with CS and Capabilities to connect CRM execution to revenue, retention, and lifetime value — and bring that measurement story into every Q .

Critical Thinking & Real-Time Solutioning. Diagnose delivery challenges as they emerge and solution on the fly — without waiting for perfect information. Connect root causes across scope, staffing, financial performance, and client expectations to design recovery paths that protect both delivery quality and commercial health. Be the person in the room who sees around corners and brings clarity when teams are stuck.

Commercial Discipline. Own scope integrity and margin performance. Ensure scopes are validated before commitment, staffing decisions involve delivery input, and financial baselines are set before work begins. Lead difficult scoping conversations with executive clients to drive trade-offs that protect both client outcomes and internal commercial health.

Connected Team Leadership. Eliminate the internal friction that undermines delivery. Champion One Team governance across CS, Finance, Capabilities, and cross-agency partners — so that resources, decisions, and accountability are shared rather than siloed. Ensure clients feel a unified, integrated team — not a roster of disciplines.

Outcome Measurement. Build and own the delivery reporting layer that connects execution to business KPIs. Walk into every Q  with a direct line from delivery activity to client business outcomes. This is the credibility that earns Razorfish the strategic seat at the table — and keeps it.

Anchor Account Leadership. Serve as the senior delivery lead on one or more large anchor accounts — maintaining deep client relationships at the executive level, driving strategic delivery planning, and ensuring that the account receives the continuity, intentionality, and quality of oversight that protects both the client relationship and commercial performance.

PM Team…