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Scaled CS Manager: Build -Impact, Data-Driven Playbooks
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-24
Listing for:
Instrumentl
Full Time
position Listed on 2026-07-24
Job specializations:
-
Management
Operations Management, IT Project Manager
Job Description & How to Apply Below
Instrumentl in the United States is hiring a Manager, Scaled Customer Success to build and run our scaled CS motion. You’ll own end‑to‑end operations, lead a team of about six Scaled Customer Success Managers, and create processes that deliver real value at high volume.
You’ll partner with the book‑of‑business motion, design the scaled customer journey, set data‑driven goals, and own segmentation, health scoring, playbooks, and dashboards.
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