Client Manager

ESSENTIAL JOB RESPONSIBILITIES

• Support and demonstrate IMA’s core values Value and understand the importance of diversity, equity, and inclusion among all IMA associates
• Interacts professionally and timely with clients and associates at all levels via email, phone, and in-person
• Performs functions of the role within an IMA office 0-50% of the time
• Collaborates effectively with Market and Regional Presidents to develop and maintain Claim service standards for clients within the region
• Works in partnership with National Practice Group Leaders within designated Specialties to develop and maintain Claim service standards for clients within the Specialty
• Directs the activities of your Claim team members in the management and advocacy of claims on behalf of clients
• Acts as a thought-leader and collaborates with Claim Managing Director and other Claim Managers on department-wide initiatives
• Responsibility for the management of associates including performance review, hiring and placement, resolving customer complaints, and salary and budget planning
• Reviews and assigns matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes
• Contributes to hiring and development of Claim staff members, and identifies areas for improvement or growth
• Communicates effectively with other departments to lead change and support initiatives across the enterprise
• Demonstrates superior technical insurance and business acumen
• Demonstrates exceptional leadership characteristics
• Develops and maintains excellent problem‑solving skills
• Develops and expands relationships at regional level with carriers, TPAs, Legal Resources, etc.
• Maintains a proactive approach focusing on claim resolutions and strategies for assigned accounts and matters
• Participates in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.
• Attends insurance related seminars including but not limited to continuing education classes

• At least 10 years of prior Claim experience
• 5+ years of prior supervisory or leadership experience
• Bachelor’s degree or work experience equivalent to a college degree
• Systems skills – Applied Epic, Carrier websites
• Experience with MS Office products (specifically PowerPoint, Outlook, Word, and Excel)
• Exceptional technical skill and knowledge of coverage and claims handling
• Excellent communication and negotiation skills
• Required:
  
  strong mathematical and reasoning skills
• Ability to discuss and solve claim problems with clients and insurance carriers

• Business Acumen
• Professionalism
• Building Relationships
• Problem Solving
• Communicating

• Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre‑Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short‑term Disability, Long‑term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well‑Being Stipend , Personal and Professional Development.

* These benefits do not apply to internship roles.

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team We provide support systems and resources that enable each of our associates to focus on what they do best.

And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry  Business Insurance Magazine Best Places to Work in Insurance 2023 Inc. Magazine’s Best Workplaces 2023 Denver Business Journal’s Best Places to Work  Connecticut Top Work Places  Inc.

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