Automotive Service Manager - Big Star Honda

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Big Star Honda, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

• Great culture and real career growth
• Competitive compensation package
• Opportunity to work with one of the largest family owned group of dealerships
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service, and More!

• Forecast, meet goals, and objectives for the department
• Prepare and administer an annual operating budget for the service department
• Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right‑to‑know, etc.
• Hire, train, motivate, counsel, support and monitor the needs and performance of all service department staff (approx. XX direct reports)
• Serve as liaison with brand factory representatives
• Handle escalated situations and follow‑up, as needed
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
• Quality‑check completed jobs as needed
• Keep abreast of new equipment and tools available and recommend purchases
• Ensure that the work areas and customer waiting area are kept clean and inviting
• Control the performance of the department using these tools:
  Daily Operating Control, efficiency and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecasts
• Handle staff's time‑off requests, payroll corrections, and other managerial tasks
• Maintain reporting systems required by general management and the manufacturer

• 5-10 years in a Service Management/Leadership role
• Proven track record in building and developing a high performing service department
• Team oriented, hand‑on, and inclusive leadership style
• High School diploma or equivalent, college degree preferred
• Must be able to provide references upon request
• A valid in‑state driver's license and a good driving record, per company standards
• Strong problem‑solving and communication skills (written and verbal)
• Advanced knowledge of automobiles and repair work
• Advanced computer and technical skills; having previously used Ignite, Dealer Track, Arkona

We are an Equal Opportunity Employer (We Hear You). You're in for a great ride (excuse the car metaphor). We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.