Training Manager

Training Manager

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than three hundred unique dining and retail locations across North America's busiest airports, we are fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crew members. At OTG, people truly come first.

We invest in our teams and foster growth in an exciting, challenging environment where everyone can shine.

The Training (Learning & Organizational Development) Manager partners with airport leadership and the Organizational Development team to foster a positive culture and continuously enhance the crew member and guest experience. By leading the airport's learning and development strategy, this role ensures training is delivered consistently and effectively to support crew member growth and overall terminal performance.

Training programs include orientation, onboarding, safety and quality assurance, hospitality and service, food and beverage operations, product knowledge, supervisor and manager development, and functional on-the-job training. The manager is responsible for scheduling, tracking, monitoring, and communicating training activities to airport and corporate leadership to ensure learning and development needs are met.

As an experienced facilitator, this individual also coaches and develops trainers to ensure hourly crew members and managers receive the right training at the right time. Additionally, the role supports performance management, feedback and recognition programs, internal career growth and promotion planning, and effective communication across teams.

The Training (L&OD) Manager reports to both the Airport Director and the Director of Learning & Organizational Development and works closely with Airport Senior Leadership to support business objectives and leadership development initiatives.

In This Role, You Will Be Responsible For:

• New Hire Orientation & Onboarding
• Training & Development
• Facilitation & Delivery
• Collaboration & Partnership

Education:

• Associate degree (required)
• Bachelor's Degree (preferred)

Qualifications:

• 3 - 4 Years' Experience in Hospitality Operations, Training or HR
• Demonstrated results creating a high-performance workplace through cultural leadership that Sustains Results
• Excellent verbal and written communication skills
• Commitment to service of guests and all crew members
• High integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach and develop peers, leaders, and crew members
• Ability to clear OTG background checks as well as any requirements to obtain Airport badges.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.