Director, Operations Lead
Job in
Houston, Harris County, Texas, 77020, USA
Listed on 2026-08-05
Listing for:
The Bank of New York Mellon
Full Time
position Listed on 2026-08-05
Job specializations:
-
Management
Operations Management, Change Management, Project & Program Management -
Business
Operations Management, Change Management
Job Description & How to Apply Below
Operations Management
Job Schedule:
Full time
Posted Date: T12:55:41+00:00
Job Shift: Day
Base Salary Min: 130000
We're seeking a future team member for the role of Director, Operations Lead - Loans Enablement to join our Loan Enablement Operations team. This role is located in Houston, TX.
In this role, you'll make an impact in the following ways:
* Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).
* Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
* Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
* Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
* Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.
* Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.
* Identify and recruit Operations talent required within the Platform.
* Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
* Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.
* Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.
* Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.
To be successful in this role, we're seeking the following:
* Bachelor's degree or equivalent experience in a related field.
* 10-12 years of total work experience with at least 2-3 years of management experience preferred.
* Operations experience required, with Agile experience preferred
* Experience with both BAU and larger project / program delivery preferred
* Data management and Digital Tool deployment
* Leadership and influencing skills
* Ability to make hard and fast decisions
* Problem solving
* Passion for changing status quo and driving out-of-the-box ideas
* Non-hierarchical, transparent, trusting, trustworthy
* Eagerness to 'roll up the sleeves' in execution and learning; pushes the team to do the same
* Able to communicate vision and get others on board"
* Prior hands-on syndicated loan experience, familiarity with loans servicing, Clear Par, and LSTA preferred
* Prior loan operations experience in a financial service setting preferred
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