Airport Director

Airport Director

For more than 25 years, On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crew members. At On the Go, people truly come first.

We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We're committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

As the Airport Director at IAH, you will play a critical role in a company that transforms the airport experience. At OTG, we view travel as a lifestyle, and our mission is to treat the airport itself as a destination. By combining great food, world-class beverage programs, cutting-edge design, and state-of-the-art technology, OTG is delivering a traveler's oasis—a place within the airport where the pressures of the day soon recede.

The Airport Director is a senior leader within the OTG management team, responsible for overseeing all OTG operations within their assigned airport terminal. This includes bringing the OTG culture to life across every touchpoint, driving exceptional restaurant and market operations, maintaining high facility standards, ensuring compliance with airport safety, sanitation, and regulatory requirements, and leading the hiring, development, and growth of top crew member talent.

The Airport Director at IAH is accountable for driving business results in support of operational goals, ensuring budgetary goals, initiating and leading operational changes, and assisting Team Leaders/General Managers in implementing changes that bring positive results. The Airport Director is ultimately responsible for ensuring a positive experience for OTG guests and crew members.

In this role, you will:

• Set the vision and goals for the terminal, and inspire all crew members (salaried and hourly) to be "all-in" in the accomplishment of these goals
• Implement strategies that drive budgetary goals, for initiating and leading operational changes, and assist all operations in implementing changes and results
• Ensure all crew members have the necessary information, tools, and resources to deliver a great guest experience
• Serve as a point of contact to the traveling public, resolving issues as needed
• Cultivate and strengthen relationships with airport leadership, including the airlines, management, companies, and other governmental or regulatory agencies
• Accountable for driving business results in support of operational goals
• Responsible for ensuring professional development and performance management of all salaried crew members
• Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace
• Continuously improve the crew member experience using OTG culture and values
• Develop oneself to take full responsibility for an airport terminal when training has been completed

Qualifications and requirements:

• Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts
• 5 to 7 years of Director/Multiunit experience in a high-quality hospitality environment
• Demonstrated results in creating a high-performance workplace through cultural leadership that sustains results
• Minimum of 5 years of management experience in high-volume multi-unit operations
• Minimum of 5 years of management experience in alcoholic beverage service
• Proficient knowledge of P&L, budgeting, and forecasting
• Knowledge of marketing techniques and their impact on business results
• Experience in guest relations, negotiations, and resolving complaints
• Excellent verbal and written communication skills
• Commitment to service of guests and all crew members
• High…