Operations Manager

Description Essential Job Functions

• Provide leadership and direction to a team of Transportation Coordinators, including hiring, training, performance management, and career development.
• Oversee day-to-day logistics operations across truckload, LTL, hotshot, and specialized services, ensuring service excellence and compliance with company standards.
• Serve as the primary escalation point for high-level customer and carrier issues, ensuring resolution and client satisfaction.
• Partner with clients and internal stakeholders to conduct business reviews, develop transportation strategies, and identify opportunities for cost savings and service improvements.
• Drive operational performance through effective use of Transportation Management System tools, reporting, and analytics.
• Monitor key metrics service levels, on-time delivery, exception management, cost-to-serve and implement corrective action plans where needed.
• Develop, implement, and maintain Standard Operating Procedures to ensure consistency and operational excellence.
• Oversee billing and financial accuracy for customers and carriers, resolving disputes and driving process improvements.
• Manage workload distribution across the team, setting priorities and ensuring deadlines and service commitments are consistently met.
• Collaborate cross-functionally with engineering, analytics, sales, and finance to support customer initiatives and operational improvements.
• Champion a culture of continuous improvement, accountability, and customer-first service.
• Provide after-hours leadership support on a rotating basis, as required.
• Provide data interpretation, reporting, and analysis to identify trends, gaps, and opportunities for improvement.

• Strong communication and relationship management skills, with the ability to influence both internal and external stakeholders.
• Proficiency with Transportation Management Systems and Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical and decision-making skills with the ability to solve complex problems under pressure.
• Track record of managing multiple priorities and driving operational efficiency in a fast-paced environment.

• 5+ years of experience in logistics, transportation, or supply chain preferred.
• 2–4 years of proven leadership experience in operations, logistics, or team management required.
• Bachelor’s degree in Transportation, Logistics, Business Administration, or related field preferred.

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

• Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship.
• Must be able to perform the physical requirements of the position.

Crane Worldwide Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

The above statements are intended to describe the general nature and level of work being…