Director of Customer Experience & Service Excellence
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
Management
Job Description & How to Apply Below
PSS Cross Country Infrastructure Solutions seeks a Director of Customer Experience to build and scale a repeatable operating system for CX, partnering with Sales, Operations, Supply Chain, HR and leadership. You will drive responsiveness, ownership, and service consistency while improving retention and trust across multiple locations.
The role reports to executive leadership in a fast-paced, multi-branch environment and requires strong strategic, analytical, and leadership skills with a track
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