Clinic Operations Manager - Sharpstown

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Welcome to Legacy Community Health, where we're more than just a healthcare provider; we're a passionate family dedicated to making a meaningful difference in our community. As an Operations Manager, you'll become a vital part of our mission, ensuring our services are accessible and efficient for everyone we serve.

• Provide operational support for assigned areas of responsibility, focusing on enhancing patient access and streamlining workflows.
• Manage and mentor a dynamic team of support staff, fostering a collaborative and supportive environment.
• Play a crucial role in improving provider schedules, optimizing patient access, and tracking key metrics.
• Be a part of a team that values feedback and continuous improvement, making a tangible impact on community healthcare.
• Enjoy a work environment that supports work-life balance and personal fulfillment.

• Supervise a team of support staff, ensuring adherence to department policies and Legacy's attendance guidelines.
• Manage all aspects of work schedules for support staff, including PTO and leave management.
• Provide direct coverage and EPIC support, becoming an EHRS super-user to train staff effectively.
• Foster a culture of feedback and collaboration to enhance service delivery.
• Engage in the recruitment and evaluation process for prospective staff members.
• Conduct performance reviews and provide coaching and disciplinary actions as needed.
• Track and analyze performance indicators to identify trends and improve clinic operations.
• Collaborate with Business Intelligence to develop service line reports.
• Address patient access issues and streamline scheduling workflows.
• Monitor provider schedules for efficiency and manage locum and per diem provider coverage.
• Handle patient complaints and operational metrics across locations.
• Participate in leadership meetings and present strategic plans for clinic advancement.
• Establish community partnerships and adhere to HIPAA guidelines.
• Oversee departmental orders, stock supplies, and equipment maintenance.
• Engage in the Performance Improvement Program to enhance service line quality.

• High School Diploma or equivalent.
• Certifications/licenses as applicable to their area of responsibility.
• Three (3) years of experience in a healthcare setting or service industry.
• Two (2) years of experience in administration and supervision of staff preferred.
• Demonstrated competency with an EHRS system.
• Excellent communication skills and customer service skills.
• Ability to multitask in a fast-paced environment.
• Must be able to manage multiple deadlines and decision-making responsibilities. Above average organizational skills and computer skills.
• Job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
• Bilingual (English/Spanish) fluency is preferred.