Americas Service Manager Leader

Americas Service Manager Leader

Driving Outage Excellence Across the Americas Through Leadership, Precision, and Performance Empowering Service Teams to Deliver Safe, On‑Time, and High‑Quality Outage Performance

Partner with the best

Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

Partner with the best.

Fuel your passion

Reporting to the GTS Regional Operations Director, The Americas Service Manager Leader will be responsible for all Americas field service outages preparation & execution covering CS, TX & Upgrade. Accountable to lead and support the regional Service Managers on outage planning, leading flawless executions, and close out for planned and unplanned outages. In addition, he/she will be responsible for the outage excellence process implementation and the regional focal point that will drive communication with CoE and other regions on processes, tools, metrics, Lesson learned (LL) and best practices (BP) sharing and productivity.

Internally he/she will drive consistency across the region on outage excellence process adoption, KPI & productivity results, and field quality KPI & LL/BP through a specific review rhythm.

As an Americas Service Manager Leader, you will be responsible for:

• Partnering with HSE to support HSE guidelines application and monitor outages HSE performance
• Partnering with QUALITY to collect BP/LL and drive continuous improvement, initiatives and process development related to outages execution
• Assuring flawless outage execution & lead to highest Safety/Quality performance.
• Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services.
• Driving service managers to have regular site visits, periodic meetings discussing outage preparation and post outage review with customers.
• Driving outage events executions (Planned/Emergent/Upgrade) including SoW, outage preparation, organization from start to finish, supervision, outage planning schedule, outage duration & optimizations, outage cost & productivities, resources selection (FSE, craft labor, contractors, suppliers), tooling, logistics, mobilization planning, JCE reviews, manage on job cost tracking, outage reconciliations, pre/post outage meetings with customer, and events close out, implementing lesson learned & FMEA.
• Proactively reviewing with all service managers all planned outages through rigor, making sure they utilize smart apps and new digitized platforms for all outage reviews.
• The technical interface & contribution with sales, finance, commercial, engineering and project managers on financial pacing, cost classification, margin review and related opportunities & projects.
• Ensuring proper execution documentation is prepared, used, reviewed, stored and delivered including SQCPs, Field Procedures, Quality Procedures, HSE, FME and Customer Outage Reports.
• Supporting strategic initiatives across the sub region for all field execution/ Quality/ HSE activities.
• Working closely with Assignment COE in Florence, Regional Resource Managers & Service Managers assuring right skill assign to right tasks.
• Developing and maintaining operating rhythm with Sales, CPMs/CSMs, Service Managers to review the outages plan.
• Applying Outage Excellence process on all Outages.
• Responsible for reviewing outage excellence process, look ahead plan and my outage data quality and performing quarterly reviews with Operation leader and Area leaders
• • Driving productivity targets and optimization of Field Services cost (FSE, Manpower, Tooling) also through multi skill program & Smart Mod / Demob to optimize outages cost
• Supporting Service Managers on pre/post outage reviews and the implementation of the action plan results.
• Collaborating with CoE process & tools team and regional to…