Director of Operations

Job Overview

Director of Sales Operations
- North Houston, TX

The Director of Sales Operations drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned DSD facility to improve safety, productivity and performance through standardization and process discipline.

Director of Sales Operations
- North Houston, TX

The Director of Sales Operations drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned DSD facility to improve safety, productivity and performance through standardization and process discipline.

• Drive accident and injury reduction and vehicle accident reduction targets in assigned facility.
• Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined.
• Drive Safety First culture by ensuring monthly Regulatory and Safety in Motion training is completed by all employees and Safety Playbooks are implemented with 100% compliance.
• Ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance.
• Drive increase in On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks.
• Drive reduction in waste by ensuring assigned facility meets or exceeds break/shrink/obsolescence goals on a cost per case basis.
• Ensure labor costs in the warehouse and delivery operations of assigned facility meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool.
• Communicate regularly with internal and external partners and customers through weekly operations calls and as needed meetings to ensure high level of customer service is maintained.
• Drive facility-level engagement plans and ensure employee engagement in large teams and/or across many sites.
• P&L Responsibility:
  Responsible for the management of the facility
• Ensure high performance results of your team:
  • Foster a culture of trust and wellbeing that prioritizes the team and values employee contributions.
  • Drive a shared vision with clear goals and accountability, supported by regular conversations to maximize talent.
  • Embrace diverse perspectives to foster innovation, learning from both successes and failures.
  • Establish a safe environment where team members are motivated, heard, and aligned with clear expectations.
• Minimal travel required as needed

• A proven track record of improving safety results, successful continuous improvement initiatives and superior cost and management results.
• Strong leadership and communication skills; excellent verbal and written skills along with experience presenting to regional leadership teams, local leadership teams, and frontline employees.
• A background in the management of Warehouse, Inventory and Delivery.
• Knowledge of Department of Transportation (Use the "Apply for this Job" box below). Federal, State and Environmental Health & Safety (EHS) compliance.
• Experience working with MHE, (material handling equipment) understand warehouse capacity requirements, building, loading, and delivery principals, FIFO and logistics principals.

• $160,000 - $200,000 / year
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility:
  Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breast milk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!
• Annual bonus based on performance and eligibility

• High school diploma or general equivalency diploma (GED) with 7 years’ experience in a distribution center / DSD Warehouse environment OR a Bachelor’s Degree in Business, Supply Chain Management,Logistics, or related field with 5 years’ experience in a distribution center / DSD Warehouse environment
• Strong understanding of Department of Transportation  Federal, State and Environmental Health & Safety (EHS) compliance
• Experience presenting to executive leadership teams, local leadership teams, and front line employees
• Prior people leadership experience in a distribution center or operations environment
• Ability to manage an operation strategically and tactically to deliver results and long term initiatives
• Experience with extracting data from business systems and analyzing to make business…