Warranty Representative

Job Description

A Warranty Representative in the metal building industry is responsible for overseeing the warranty process for products and services, ensuring compliance with company policies, and maintaining high customer satisfaction. This role involves managing claims, and implementing strategies to improve product reliability and warranty performance

• Warranty Program Leadership:Develop, implement, and maintain warranty policies, procedures, and work instructions for internal and external teams
• Claims Management:Investigate, process, and resolve warranty claims in a timely, efficient manner; ensure compliance with regulatory and company requirements
• Customer Service:Serve as the primary point of contact for warranty-related customer inquiries, ensuring clear communication and resolution of issues
• Data Analysis & Reporting:Analyze warranty data to identify trends, root causes, and opportunities for improvement; prepare reports and presentations on warranty performance
• Process Improvement:Work with cross-functional teams (engineering, quality, service) to reduce incident reoccurrence, improve part analysis efficiency, and enhance product reliability
• Team Management:Lead and mentor warranty professionals, ensuring adherence to service level agreements and operational goals
• Stakeholder Engagement:Collaborate with suppliers, vendors, OEMs, and regulatory agencies to address warranty issues and negotiate terms
• Risk & Cost Management:Assess financial risks, monitor warranty costs, and recommend strategies to reduce costs while maintaining quality

• Education: Bachelor's degree desirable but not required.
• Experience:3-5+ years in warranty management, 5-10 + years industry experience in technical systems (metal buildings preferred).
• Skills:
  • Strong leadership and interpersonal skills
  • Problem-solving and analytical abilities
  • Knowledge of industry standards
  • Excellent communication and organizational skills
• Certifications (optional):Metal Buildings panel installation training.

Our teams are at the heart of our purpose to positively contribute to the communities where we
live, work and play
. The base salary range for this full-time position is $80,000-$100,000. Full-time
* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

* Full-time is defined as regularly working 30+ hours per week.
** Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at  or HR If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at  or HR This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Must be at least 18 years of age to apply.

California Consumer Privacy Act (CCPA) of 2018