Short Term Disability Unit Leader
Listed on 2026-08-16
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Management
Risk Manager/Analyst, Operations Management, Business Analyst
Description and Requirements The Team You Will Join
On Met Life’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide.
Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
Ensures that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management. Sets clear expectations of performance according to the Met Life vision and holds the team accountable to those expectations. Ensures that the team has the knowledge, skills, and tools to be successful and provides support as appropriate.
Key Responsibilities- Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual
- Supports and guides assigned team member to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations
- Removes barriers to the success of the team or the individual
- Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
- Takes accountability for the team they lead and the results it produces for each of the key areas of performance; customer centricity, expense management, claim management accuracy
- Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes
- Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole
- Analyzes data and implements strategies to address root causes of the gaps and monitor strategies
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