Regional Supervisor

• Support regional leadership in managing day-to-day operations across assigned sushi bar locations to ensure consistent quality, service excellence, and brand integrity.
• Conduct scheduled and ad-hoc site visits to assess performance, cleanliness, and adherence to company standards, promptly addressing any areas of noncompliance.
• Assist in ensuring all locations comply with local and state regulations, food safety and sanitation requirements, and company operating procedures.
• Monitor standard operating procedures (SOPs) and provide feedback to identify inefficiencies or opportunities for process enhancement.
• Deliver hands‑on training, coaching, and operational support to store managers and team members to reinforce company standards, customer service protocols, and compliance requirements.
• Partner with location managers to uphold company goals, monitor key performance indicators, and ensure consistent execution of operational objectives.
• Build and maintain productive relationships with store partners, clients, and internal stakeholders, ensuring clear communication and collaborative problem‑solving.
• Compile and communicate performance updates, audit findings, and key metrics to the Regional Manager, escalating operational concerns as appropriate.
• Support the implementation of marketing initiatives, promotional programs, and new product introductions in collaboration with store management.
• Provide on‑site assistance and training during new store openings (NSOs) to ensure successful launches and operational readiness.
• Maintain accountability for accurate expense reporting, compliance with company policies, and responsible use of company resources.
• Facilitate clear, timely, and professional communication between store teams and regional leadership to promote alignment and swift issue resolution.

• Bachelor's degree or equivalent work experience in related industry
• 3-5 years of experience in a regional supervisor, account management, sales, or related position required
• Hospitality, retail, or restaurant management experience in a multi‑location environment highly preferred
• Experience in client relations and customer service required
• Ability to influence without authority
• Excellent problem‑solving skills
• Excellent verbal and written communication skills in English
• Data‑driven analytical and problem‑solving skills
• Strong time management organizational skills
• Valid driver’s license and ability to travel daily to client sites or other locations using company vehicle.
• Proficiency in Microsoft Office

Demonstrates expertise in managing multi‑location operations, ensuring compliance with food safety regulations, and delivering exceptional customer service. Proficient in training and coaching teams while utilizing data‑driven analysis to enhance operational efficiency.

• Multi-Location Operations Management
• Food Safety Compliance
• Customer Service Excellence
• Training and Coaching
• Data-Driven Problem Solving

• Operational Procedures
• Performance Metrics
• Expense Reporting
• Analytical Skills
• Time Management

• Influencing Without Authority
• Problem‑Solving
• Verbal Communication
• Written Communication
• Relationship Building

• Valid Driver’s License

• Hospitality Management
• Retail Management
• Restaurant Management
• Client Relations
• Service Excellence

• Microsoft Office