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Manager Inpatient Telehealth Programs

At Houston Methodist, the Manager Inpatient Telehealth Programs position is responsible for impacting the management, planning, development, budget, and other administrative activities of a clinical department. Under direction, this position plans, manages and monitors operations of the Telesitter department to support the clinical activities of the department. The Manager Inpatient Telehealth Programs position is also responsible for enhancing the care and improving access to specialty care for acute patients within the telehealth network.

Serves as the project manager for the emergency department/inpatient based acute care consult network, to include but not limited to Telesitter, Telepsychiatry and Telestroke programs. Responsibilities include all aspects of program management and oversight including development, oversight and coordination of all program components, and assurance that objectives are met. This position will also work closely with leadership across the organization to ensure best practices are implemented along with a thorough understanding of financial and budgeting processes and principles, which allows the Manager Inpatient Telehealth Programs to assess earnings and spending to find areas for improvement.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.

This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Qualifications:

• Bachelor's degree in business, hospital/healthcare administration, clinical or related field
• Master's Degree in Health Care Administration or Nursing preferred

Experience:

• Five years of progressively responsible staff experience within applicable field or three years of progressively responsible staff experience within applicable field with a Master's degree.
• May consider HM employee with one year less experience who demonstrates progressive leadership abilities
• Experience in clinical management preferred

Skills and Abilities:

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to…