Finance Services Engagement Manager
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-08-18
Listing for:
Infosys Limited
Full Time
position Listed on 2026-08-18
Job specializations:
-
Management
Client Relationship Management, Operations Management
Job Description & How to Apply Below
Operations Manager
- Finance & Accounting - US
Work Location
Houston, TX
State / Region / Province
Texas
Country
USA
Domain
Operations
Interest Group
IBPO USA
Company
IBPO USA
Requisition
151684
Senior Operations Manager- Finance Services Engagement Manager
Location:
Houston, TX
On-Site
As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:
- Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
- Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
- Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
- Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
- Conduct competitive analysis and market assessments for assigned client portfolios.
- Finance Services Engagement Manager
Location:
Houston, TX
On-Site
As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:
- Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
- Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
- Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
- Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
- Conduct competitive analysis and market assessments for assigned client portfolios.
- Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
- Lead executive meetings, customer visits, governance reviews, and engagement activities.
- Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.
- Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
- Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.
- Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.
- Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.
- Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.
- Provide technical and managerial guidance to solution development and delivery teams.
- Support employee development through coaching, mentoring, training programs, and performance management processes.
- Participate in recruiting activities, including leading interview panels for senior-level positions.
- Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.
- Facilitate executive-level meetings to identify and develop new business opportunities.
- Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.
- Acts as a strategic advisor to internal and external stakeholders.
- Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.
- Works closely with senior organizational leadership to align operational strategies with business goals
- Expand organizational presence across client business units and departments through strategic account planning.
- Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.
- Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.
- Direct teams in solution definition, business case development, and strategic customer engagement.
- Exercise decision-making authority over day-to-day finance operations, account management, and program execution.
- Establish project objectives, schedules, budgets, quality standards, and performance targets.
- Develop and execute operational action plans to support customer and business objectives.
- Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.
- Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.
- Provide feedback on assignments and deliverables to maintain alignment with customer expectations.
- Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.
- Lead risk management, compliance monitoring, and escalation resolution activities.
- Bachelor’s degree or foreign equivalent required from an accredited…
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