Americas Service Manager Leader
Listed on 2026-08-19
-
Management
Operations Management
Americas Service Manager Leader
Driving Outage Excellence Across the Americas Through Leadership, Precision, and Performance Empowering Service Teams to Deliver Safe, On-Time, and High-Quality Outage Performance
Partner with the bestBaker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.
Partner with the best.
Fuel your passionReporting to the GTS Regional Operations Director, The Americas Service Manager Leader will be responsible for all Americas field service outages preparation & execution covering CS, TX & Upgrade. Accountable to lead and support the regional Service Managers on outage planning, leading flawless executions, and close out for planned and unplanned outages. In addition, he/she will be responsible for the outage excellence process implementation and the regional focal point that will drive communication with CoE and other regions on processes, tools, metrics, Lesson learned (LL) and best practices (BP) sharing and productivity.
Internally he/she will drive consistency across the region on outage excellence process adoption, KPI & productivity results, and field quality KPI & LL/BP through a specific review rhythm.
As an Americas Service Manager Leader
, you will be responsible for:
Integrating and developing processes that meet business needs across the operation execution organization, managing complex execution issues within functional areas of expertise, being involved in long‑term planning and contributing to the overall business strategy.
- Partnering with HSE to support HSE guidelines application and monitor outages HSE performance
- Partnering with QUALITY to collect BP/LL and drive continuous improvement, initiatives and process development related to outages execution
- Assuring flawless outage execution & lead to highest Safety/Quality performance.
- Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services.
- Driving service managers to have regular site visits, periodic meetings discussing outage preparation and post outage review with customers.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).