Manager Bronze Marker Operations

Our associates celebrate lives. We celebrate our associates.

This role manages the Bronze Memorial and Storage Department. This includes ensuring bronze marker orders are designed to the specifications of customers and stored accurately. The manager leads a team of customer service specialists, designers and project support staff.

JOB RESPONSIBILITIESDepartment Management Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.

Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service

Manage needs of internal and external customers

Work closely with location management and other field associates to ensure customers’ needs are met effectively

Lead, motivate, and support team within a time-sensitive environment

Plan, assign, and direct work of the team Troubleshoot and resolve escalated issues for the Department Collaborate with cross-functional teams to improve proprietary tools and systems

Work with leader on business initiatives, budgeting and other special projects when needed

This is not intended to be an all-inclusive list of the essential functions or duties related to this job People Development Responsible for the hiring, development and career pathing for all team members

Ensure proper training and education so associates can be successful in their roles

Establish professional relationship with team to drive strategic business initiatives

Effectively and efficiently address concerns, conflicts and scheduling needsMINIMUM Requirements Education High  school diploma or equivalent

Bachelor’s degree in Business Administration or related field preferred

Experience

Four (4) years applicable work experience in managing operations

Two (2) years customer service experience required

Two (2) years supervisory experience required

Funeral industry experience preferred

Knowledge,

Skills and Abilities

Efficient team management skills

Good knowledge of operations management

Strong knowledge of process improvement

Highly detail oriented with a careful eye for quality control

Advanced Microsoft skills a plus

Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints

Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups

Excellent critical thinking and problem solving skills

Diplomacy and influence skills, conflict management skills

Work CONDITIONS Work Environment Work indoors during all seasons and weather conditions

Comply with Corporate dress code policy

Work Postures Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently

Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours Working beyond “standard” hours as the need arises

Travel up to 5%
Postal Code: 77019

Category (Portal Searching):
Administration and Clerical

Job Location:

US-TX - Houston
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