Travel Infomation Cntr Sec Dir - Travel Div

Travel Information Center Section Director

TxDOT's Travel Information Division is looking for a Travel Information Centers Section Director. This individual will oversee operations of our 12 professionally staffed Travel Information Centers throughout Texas.

Minimum Salary:

Maximum Salary:

Pay Basis:
Yearly FLSA Status:
Exempt

Work Locations:
Stassney Hq - Main 6230 East Stassney Lane Austin 78744

Other Locations: UST-Texas-Austin, UST-Texas-San Antonio, UST-Texas-Laredo, UST-Texas-Atlanta, UST-Texas-Pharr, UST-Texas-Childress, UST-Texas-Yoakum, UST-Texas-Wichita Falls, UST-Texas-Mesquite, UST-Texas-Waco, UST-Texas-Paris, UST-Texas-Bryan, UST-Texas-Tyler, UST-Texas-El Paso, UST-Texas-Lubkin, UST-Texas-Corpus Christi, UST-Texas-Amarillo, UST-Texas-Abilene, UST-Texas-Odessa, UST-Texas-San Angelo, UST-Texas-Brownwood, UST-Texas-Houston, UST-Texas-Beaumont, UST-Texas-Lufkin, UST-Texas-Fort Worth

Travel:
Yes, 50% of the time Shift: Day Job Shift Details: 40 hours per week Location Flexibility:
Onsite

Benefits and Perks At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:
Retirement Plans Alternative and/or Flexible Work Schedules Paid Leave and Holidays Health Premiums paid at 100% for Full-Time Employees On-the-Job Training Tuition Assistance Program Holistic Wellness Program with Leave Incentives Career Development and Advancement Opportunities Family-Friendly Policies and Programs In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites.

These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance. For a complete list of our total compensation package please visit our Total Compensation Package website To view benefits available to all State of Texas employees visit Benefits at a Glance | ERS (texas.gov)

Directs statewide operations for TxDOT Travel Information Centers (TICs), providing leadership for staffing, training, customer service delivery, budget oversight, emergency coordination, special projects, and program improvement initiatives. Responsibe for oversight and management of a geographically dispersed team supporting 12 Travel Information Centers that provide traveler information, tourism support, travel safety outreach, highway condition information, and emergency call center services. Reports to the Travel Information Division Director.

Work requires extensive coordination with TxDOT divisions, governmental agencies, travel industry professionals, private entities, and external partners to ensure consistent, compliant, and effective statewide operations. Employees at this level are virtually self-supervising and assume direct accountability for the work product. Essential Duties:

• Acts as liaison with other state and federal agencies and provides technical assistance concerning TIC programs.
• Conducts program or project analyses and develops and recommends solutions/methods to increase productivity/efficiency and/or streamline operations.
• Directs, manages and consults with supervisors on various statewide Travel Information Center projects, records and programs.
• Oversees and establishes program goals and objectives, approves schedules, priorities and standards for achieving goals and directs program evaluation activities.
• Oversees and provides direction on Travel Counselor Training Program.
• Oversees emergency assistance provided by the Division including coordinating with districts and divisions, directing TIC
• Oversees section activities, assigns projects and target dates, and monitors projects.
• Represents the division at national, state and local conferences, meetings and workshops.
• Responds to requests from the media, other travel entities and the public.
• Reviews proposed legislation and assists in directing the implementation of legislation affecting the Section.
• Serves as a liaison and division contact in area of expertise and represents division at state and local level.
• Supervises professional and administrative staff.
• Travels statewide to perform site visits and to support statewide operations.
• Assists in the management and coordination of the Department's emergency operation efforts.
• Supports emergency Continuity of Operations efforts, including disaster response, evacuations, emergency supply transport, and operating light and complex heavy equipment during emergency operations.
• Responds to special requests from the Commission and the Administration.
• Recommends staffing and funding for section.
• Performs other job responsibilities as assigned.

Education:

Bachelor's Degree in any discipline. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for

Minimum Qualifications

Experience:

5 years of experience in travel services including public contact, project and program administration, staff…