Logistics Center General Manager

Position: Logistics Center General Manager

Location: (G-1) 9320 Hwy 6 N., Houston, TX

Job : 14711

# of Openings: 1

Job Title:

Logistics Center General Manager
Department:
Donated Goods Program (DGP)

Reports to:

Sr. Director of Post Retail and Transportation
Status:
Exempt

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Supervises the management team in the daily operations of a large-scale logistics center, including the wholesale outlet sales floor, dock, salvage, and donations, to ensure efficient and cost-effective operations. Oversee the security of all GWH assets, customer relations, the sale of donated goods, inventory controls, and accurate transactions to maximize profitability and expand training opportunities. Provides direction, job training, supervision, development, and support for a team of 50–100+ associates across multiple shifts in a 24/7 operation.

Assists in leading all associates to handle goods properly and safely, optimize inbound and outbound flows, and increase revenues for mission services funding.

• Ensure alignment and consistency across all aspects of the logistics center operations, including SOPs, Reference Guides, job descriptions, performance evaluations, observation checklists, production standards, training, Safety Program, and other documents related to the DGP systems.
• Supervise department managers, the logistics center team, and outlet donation specialists across multiple shifts.
• Supervise and assist with coordinating aftermarket resale and salvage operations to ensure that proper systems and resources are in place to maximize profitability.
• Oversee the promotion, collection, transportation, production, sales, and distribution of donated products, both externally and internally, ensuring that operational and sales activities are well coordinated to maximize profitability and deliver excellent customer service.
• Supervise logistics with vendors, maximize post-retail revenue opportunities, optimize inbound and outbound flows, and minimize disposal costs.
• Oversee and support management in achieving zero waste to advance GWH's green environment initiatives.
• Ensure hazardous materials are handled according to local, state, and federal regulations, as well as GWH policies and procedures.
• Oversee high-volume inbound and outbound dock operations, including trailer scheduling and cross-docking activities.
• Responsible for the entire facility's P&L, including budgeting, cost management, and achieving profitability targets.
• Maintain accurate inventory management of goods.
• Responsible for register pulls, readings, cash reports, daily activity reports, transmittal of reports, and daily deposits in accordance with GWH policies and procedures.
• Supervise and support the hiring, training, and development of associates.
• After completing the GWH Train the Trainer program, conduct training sessions for team members and strictly follow GWH’s processes and procedures for forklift and electrical stacker training.
• Oversee the planning and efficient utilization of the workforce across multiple shifts.
• Oversee the maintenance of the building and equipment to comply with company standards, and order supplies.
• Ensure good stewardship of all donations, through proper handling and processing of incoming donations in accordance with GWH policies and procedures.
• Maintain store security and ensure the safety of GWH associates and property by adhering to policies and procedures, including OSHA compliance, managing powered industrial trucks (PIT), conducting safety audits, and reporting near misses.
• Ensure labor and payroll are maintained in accordance with GWH policies and procedures.
• Foster a service-oriented mindset and reduce service…