Market Director

Our associates celebrate lives. We celebrate our associates. Responsible for the oversight of funeral and cemetery operations within an assigned market. Provides overall operations and market share leadership and strategic support to Market & Location Managers within area of responsibility. Serves as the bridge between Corporate strategy and tactical location execution. Responsible for ensuring all locations within the market follow Company policies and Corporate guidelines.

Possesses and applies a comprehensive knowledge of operational processes and procedures.

• Grow/Maintain Market Share Coach and support teams to develop/maintain customer and community relationships and gain/ maintain market share
• Develop and implement market-level marketing and revenue initiatives
• Develop plans, strategies and methods for accomplishing revenue-building objectives in markets/locations
• Share best practices and management techniques
• Translate strategies into tactical plans for Market Managers to execute
• Monitor customer satisfaction results and develop strategies to address issues
• Business Planning/Expense Management Evaluate and bring forward all new business ventures, growth and market dominance opportunities Direct and lead financial/budget planning efforts for the markets in area of responsibility Evaluate and manage the operational and financial performance of all locations in the market Conduct operational and financial reviews with Market Managers every period Ensure corrective action and follow-up is taken when required
• Staff Management and Leadership Provide leadership and performance improvement through coaching and development Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities Ensure training modules completed in a timely manner Advocate Seamless Service Conduct conference calls and/or Town Halls as needed Maintain regular communication with Management team Clearly communicate daily expectations
• Compliance/Health and Safety Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market Work with Compliance, Human Resources and Legal departments on related compliance and legal matters Ensure that all aspects of services provided are performed to operating standards Stay familiar with content of Company policies and procedures

• Education Bachelors’ degree required Master’s preferred
• Experience 5 years’ experience in business development management and strategic analysis or equivalent experience in the Funeral & Cemetery industry
• Knowledge,
  
  Skills and Abilities
  
  Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising General understanding of strategic planning, project management, task management, empowering and sales management Ability to prioritize and multi-task Understanding financial implications of decisions Adaptable to work with various business entities within a local and enterprise-wide culture

• Work Environment Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required Standard business dress is required
• Work Postures Sitting continuously for many hours per day, up to 6 hours per day
• Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Work Hours Working a number of evenings a month Travel up to 25% Postal Code: 77024 Category (Portal Searching):
  Operations
  
  Job Location:
  
  US-TX - Houston

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.