Director of Client Services ​/ Skilled Nursing ​/ Long-Term Care Pharmacy Services

Our Company

Phar Merica

The Director of Client Services for Phar Merica is a strategic and valued part of Phar Merica

Under the general direction of the VP of Account Management, the Director delivers on the company’s value proposition to its clients in the Western United States..

They lead a team of Sr. Account Manager’s and Account Manager’s. The Director of Client Services cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

This position is 75% travel and should reside within the assigned territory.

Schedule: Monday - Friday, hours dependent on business needs

Territory:
Louisanna & Texas

We offer:

• Daily Pay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment
• Annual incentive bonus

• Drives retention and growth of a large book of business across a given team.
• Assess, identify and train the talent on their team and appropriately assign account responsibilities.
• Develops Account Managers into promotional candidates for a future position.
• Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.
• Deploys Phar Merica’s advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
• Engages with the C‑Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.
• Monitors their team’s performance on activities, tasks, contacts, and other material events with clients.
• Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
• Works with other company disciplines to assure that corporate standards are achieved.
• Attends client and Phar Merica corporate/networking events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

• Education/Learning Experience
• Required:
  
  BA/BS
• Desired: MBAWork Experience
• Required:
  
  5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting.
• Desired: related experience in pharmacy industry
  
  Skills/Knowledge
• Required:
  
  Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
• Desired:
  Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

Phar Merica, an affiliate of Bright Spring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network.

Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit  Follow us on Facebook, Twitter, and Linked In.