VP, Assistant General Manager

IN-PERSON - HOUSTON, TX.

Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; that is equitable and values different perspectives and backgrounds; and, above all, is respectful to everyone.

We are seeking a visionary and results-driven VP,Assistant General Manager who combines strong analytical capabilities with outstanding operational leadership. This individual must excel at managing complex initiatives, prioritizing competing demands, and building meaningful relationships that support organizational success.

The VP,Assistant General Manager supports the operational and business success of the George R. Brown Convention Center (GRBCC). In partnership with the Chief Venues & Events Officer (CVE), the Assistant General Manager provides oversight of daily operations and plays a role in shaping the facility’s continued growth, performance, and reputation. This position ensures the effective execution of organizational priorities through operational excellence, prudent financial management, innovative problem-solving, and a steadfast commitment to delivering an exceptional customer experience.

The Assistant General Manager will assist in driving the venue’s mission while enhancing its position as a world-class destination for conventions, meetings, and special events.

• Supervises:
  Senior Directors, Directors, and Associate Directors.
• Maintain staff by recruiting, selecting, orienting, training and supervising team members.
• Plan, assign and appraise performance; rewarding and disciplining team members, addressing complaints, and resolving problems.

• Oversee the daily operations of the George R. Brown Convention Center (GRB) and Avenida Plaza.
• Manages services including Convention Services, Guest Services, Operations, and contractor services (e.g., Food & Beverage, Security, Audio Visual, Telecommunication).
• Provides facility support and services for conventions, trade shows, banquets, and other events.
• Represents the company in interactions with business representatives, contractors, event promoters, and advisory committees.

• Develops processes for the GRB over the next 10 years will focus on modernization, expansion and integration with the city's evolving infrastructure.
• Expansion and Modernization will accommodate larger events, undergo technological upgrades, involve modernizing the interior, improving accessibility, and enhancing the visitor experience through updated signage, updated facilities, and better flow throughout the venue.

• Prepares annual operational and capital improvement budgets, with CVE supervision
• Monitors and manages expenses to stay within budgetary constraints
• Plans for staffing, equipment, and material needs in accordance with budget.

• Oversee contract management, including evaluating proposals, negotiating terms, and ensuring compliance.
• Assists the CVE in policy development and analysis to improve operational efficiency.

• Works with Sales, Marketing, and Event Services to increase venue sales and attract event organizers.
• Ensures the delivery of high-quality services and coordinates with show clients and tenants.
• Develops, implements, and monitors service delivery standards and metrics for Event & Guest Services.

• Provides leadership, direction, and training for all management, professional, and supervisory personnel.
• Evaluates team performance and provides feedback for continuous improvement.

• Assists the CVE in preparing comprehensive management reports, manuals, and annual plans (e.g., Sales &…